Katie Robertson Email & Phone Number

Lexington, KY, US

Lexington, KY, US

• Content Development: Oversees the creation/maintenance/tailoring/translation of engaging and effective training content, considering various learning formats, methodologies, and audiences (through use of internal.
• Strategic Program/Curriculum Design: Develops and implements comprehensive learning strategies aligned with organizational goals as well as execute plans effectively to achieve strategic objectives; designs curriculum.
• Learning Content Management Systems (LCMS): Evaluates, selects, and implements LCMS to organize, store, and manage training materials efficiently; stays updated on emerging technologies and integrate them into the.
• Stakeholder Collaboration: Collaborates effectively with stakeholders, subject matter experts, and team members; influences key decision-makers to support and invest in learning initiatives.
• Monitoring and Evaluation: Establishes metrics to gauge the success of training programs (ROI); implements continuous improvement measures based on evaluation outcomes.
• Budget Management: Manages the budget for learning and development initiatives, ensuring cost-effective solutions; demonstrates financial acumen in balancing budget constraints with effective learning solutions.

Lexington, Kentucky, US

• Designed, developed, and implemented a course creation process that increased course content velocity by 150% in 12 months.
• Planned and executed Service Training’s first ever virtual training event for technicians spanning 5 countries.
• Designed and developed a Soft Skills Customer Service training course that is being utilized worldwide.
• Created and implemented a process to have all Service Training courses be accessible according to Web Content Accessibility Guidelines (WCAG) standards which allowed for the creation and revision of over 30 courses in.
• Collaborate with stakeholders in multiple countries across 6 continents and gather feedback to ensure needs are being met. This collaboration along with a needs analysis allowed for over 17 new courses to be developed.
• Conducted a comprehensive skills gap analysis for a team of 4 training developers to assess their proficiency levels and identify areas of improvement. Designed and implemented an individualized skills enhancement plan.

Lexington, KY, US

• Assisted in the design, development, and execution of micro e-Learning solutions using Canvaswhich focused on increasing client success, retention, and progression.
• Measured learner satisfaction and performance against goals by developing Qualtrics surveysusing both qualitative and quantitative data methods that were distributed to students with anearly 70% response rate.
• Developed an onboarding training program for incoming new advisors to help them getacclimated to the job and university.
• Planned and executed a first-year academic orientation course focused on learning strategies,diversity, inclusion, social and emotional well-being, and leadership development.
• Provided feedback to learners both in-person and through an e-Learning platform, developassessments to gauge learning progress, and coached and mentored students on how to reach learningoutcomes, goals, and objectives.

Kennesaw, Georgia, US

• Responsible for approximately 500 clients’ success in achieving guidelines and curriculumlearning objectives through learning and performance improvement solutions and tools.Spearheaded the development of training.
• Developed a training and onboarding process for clients and presented the training to a staff of14 employees to streamline and have a consistent onboarding process.
• Conducted and presented workshops aimed at wellbeing, client success, and employeesatisfaction while adapting presentation styles to fit a variety of learning needs.
• Researched, developed, and presented professional development training for other advisors inhigher education to build best practices.

Savannah, GA, US

• Managed client services and orientation each year for 400+ students through a four-yearprogram.
• Supervised the Graduate Mentor Program which helped to increase the average GPA of allstudents in the program from a 1.91 to a 2.53 in one quarter. This helped to increase retentionwithin the university and support the.
• Taught multiple sections of the First-Year Experience seminar class and identified, reached outto, and closely monitored at-risk students’ attendance, engagement, and pass/fail status in orderto increase freshman.

Savannah, GA, US

• Planned and facilitated 5+ campus outreach events for 100+ students each quarter that involvedpsychoeducation that promoted mental wellbeing and increased university retention.
• Managed a caseload of 30+ clients while effectively creating treatment plans and tracking clientprogress to ensure client progression.
• Conducted disability intakes while effectively matching clients’ needs to appropriateaccommodations.

Atlanta, Georgia, US

Master Of Arts - Ma, Professional Counseling

Bachelor Of Arts - Ba, Psychology