Senior Customer Success Leader - Program And Enablement Focus
Education First
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Kathleen Alexander, M. Ed. Email & Phone Number
Senior Customer Success Leader - Program and Enablement Focus
at
Education First
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✓ Verified May 2026
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Profile completeness 86%
Current company
Role
Senior Customer Success Leader - Program and Enablement Focus
Location
League City, Texas, United States
Who is Kathleen Alexander, M. Ed.? Overview
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Quick answer
Kathleen Alexander, M. Ed. is listed as Senior Customer Success Leader - Program and Enablement Focus at Education First, based in League City, Texas, United States. AeroLeads shows a matched LinkedIn profile for Kathleen Alexander, M. Ed..
Kathleen Alexander, M. Ed. previously worked as Senior Customer Specialist Specialist at Ef Educational Tours and Department Head, Teacher, Golf Coach at Clear Creek Isd, Santa Fe Isd, Hitchcock Isd. Kathleen Alexander, M. Ed. holds Bachelor'S Degree, Psychology, 4.0 from Central Michigan University.
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Education First
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Profile bio
About Kathleen Alexander, M. Ed.
Results-driven and customer-obsesses professional with a proven track record of delivering remarkable customer experiences, driving client retention rates, and streamlining operations to maximize efficiency. Adept at fostering long-term relationships, leading high-performing teams, and leveraging data-driven insights to inform strategic decision making. With a diverse background spanning customer service, team leadership, and relationship management, I excel in dynamic environments, consistently optimizing processes and amplifying customer satisfaction..Workplace strengths: Leadership and Team Management ● Relationship Building ● Sales Enablement ● Strategic Account Management ● Customer Experience Optimization ● Purchase Negotiations ● Data-Driven Decision Making ● Project Management ● Team-Building ● Time Management and Prioritization ● Problem Solving and Conflict Resolution ● Adaptability and FlexibilitySystems Proficiencies: Canvas/Blackboard ● Data Analysis and Visualization (Power BI) ● Communication and Collaboration(Office and G-Suite) ● CRM (Phoenix, Salesforce
Current workplace
Kathleen Alexander, M. Ed.'s current company
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6 roles
Kathleen Alexander, M. Ed. work experience
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Senior Customer Specialist Specialist
*Spearheaded strategic account management for 120+ high-value, mid-market, and VIP clients, driving $2M in post-sale renewals and repeat business.*Achieved remarkable retention rates, boosting repeat business by 10% year-over-year to 92% in AY2024.*Transformed customer experience through collaborative innovation with Operations, leveraging data-driven.
Department Head, Teacher, Golf Coach
Clear Creek Isd, Santa Fe Isd, Hitchcock Isd
*Strategically allocated and managed a $20,000+ annual budget, driving program optimization and innovation through cost-effective initiatives, supply chain management, and collaborative project planning.*Spearheaded curriculum development initiatives, ensuring seamless alignment with educational standards and cutting-edge instructional methodologies for a.
Aug 2015 - Nov 2022
Executive Advisor To The Ceo
Acb, Inc
*Fostered strategic relationships with C-level stakeholders, key clients, and partners, ensuring seamless communication and long-term satisfaction, resulting in enhanced business retention and growth.*Collaborated on high-stakes initiatives, driving client engagement strategies, contract negotiations, and operational excellence, contributing to significant.
Jun 2013 - Jul 2015
Assistant General Manager/Sommelier/Customer Experience Leader
The Oceanaire Seafood Room; Del Frisco'S Grille
*Developed and executed tailored customer success strategies, resulting in a 20% increase in repeat business and consistent customer satisfaction ratings.*Led and mentored a high-performing team of 20+, overseeing training, performance evaluations, and operational efficiency, ensuring exceptional service quality and customer delight.*Implemented process.
Dec 2010 - Jun 2013
Event Experience Coordinator
*Designed and delivered bespoke event experiences, driving a 30% increase in bookings and consistently exceeding client expectations.*Leveraged client feedback to tailor services, achieving exceptional satisfaction ratings and fostering long-term relationships.
Nov 2009 - Dec 2010
3 education records
Kathleen Alexander, M. Ed. education
Bachelor'S Degree, Psychology, 4.0
Ba, Hospitality Business; Spanish
Master'S Degree, Educational Leadership And Policy Study
FAQ
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Quick answers generated from the profile data available on this page.
What company does Kathleen Alexander, M. Ed. work for?
Kathleen Alexander, M. Ed. works for Education First.
What is Kathleen Alexander, M. Ed.'s role at Education First?
Kathleen Alexander, M. Ed. is listed as Senior Customer Success Leader - Program and Enablement Focus at Education First.
Where is Kathleen Alexander, M. Ed. based?
Kathleen Alexander, M. Ed. is based in League City, Texas, United States while working with Education First.
What companies has Kathleen Alexander, M. Ed. worked for?
Kathleen Alexander, M. Ed. has worked for Education First, Ef Educational Tours, Clear Creek Isd, Santa Fe Isd, Hitchcock Isd, Acb, Inc, and The Oceanaire Seafood Room; Del Frisco'S Grille.
How can I contact Kathleen Alexander, M. Ed.?
You can use AeroLeads to view verified contact signals for Kathleen Alexander, M. Ed. at Education First, including work email, phone, and LinkedIn data when available.
What schools did Kathleen Alexander, M. Ed. attend?
Kathleen Alexander, M. Ed. holds Bachelor'S Degree, Psychology, 4.0 from Central Michigan University.
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