Kati Kaarila's Location
Helsinki, Uusimaa, Finland, Finland
About Kati Kaarila
Driven by a passion for learning and a commitment to excellence, I've transitioned across industries with ease, mastering complex concepts and turning them into practical strategies.My diverse skill set includes strategic thinking, project management, business development, and operations management. I love taking on challenging projects, whether it's crafting marketing strategies or analyzing data. I'm also enthusiastic about AI, especially in building GPT models, chatbots, and marketing automation.I enjoy delivering presentations and mentoring others to achieve their best. My experience in acting and modeling showcases my creativity and adaptability.Specialties:- Strategic thinking and problem-solving- Customer experience and operations management- Creating efficient processes- Marketing, social media, and content creation- Team management and collaboration- ITIL Framework, technical documentation, and SharePoint administrationI'm always open to new opportunities and excited to connect with professionals who share my enthusiasm for growth and innovation.
Kati Kaarila's Current Company Details
Kati Kaarila Work Experience Details
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Partner - CooCrown Defence LtdHelsinki, Fi
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Operations ManagerCrown Cyber Defence Group Oct 2024 - PresentHelsinki, Uusimaa, Finland
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Commercial Model | Actress | Host | Promoter | Content CreatorTmi Kati Kaarila Mar 2019 - PresentHelsinki, Uusimaa, FinlandEnhanced brand visibility and revenue through dynamic roles in modeling, acting, and content creation.- Featured in over 100 ad, TV, and movie productions from 2019 to 2024, contributing to successful marketing campaigns.- Delivered high-quality modeling and acting, reducing post-production costs and increasing campaign efficiency.- Applied marketing knowledge and social media expertise to boost brand engagement and audience reach.- Completed advanced training in modeling, acting, public speaking, and character development (2019-2022) to continuously improve performance and adaptability.
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Founder & Ceo | Entrepreneurial Coach & ConsultantOngelmat Ratkee Jan 2023 - PresentFinlandHonestly stylish problem solving, opportunities, and inspiration.✨ Here to turn possibilities into reality and 🌟 provide inspiration along the way while 🚀 implementing ideas.Empowering small entrepreneurs and social media influencers with innovative strategies to drive success and growth.- Specializing in coaching small business owners and social media influencers- Offering a range of services including e-books, online courses, workshops, and one-on-one coaching sessions tailored to the unique needs of entrepreneurs.- Expert in public speaking, event hosting, and facilitating workshops designed to inspire and equip entrepreneurs with the tools they need to turn possibilities into reality.- Providing actionable insights on marketing, neuroleadership, service design, and incorporating AI into business processes.- Focused on creative problem-solving and innovation, helping clients navigate challenges and seize opportunities with confidence. -
Group Operations ManagerAutovista Group Oct 2022 - Oct 2024Helsinki, Uusimaa, FinlandStrategically aligned Customer Experience and Sales Operations with group objectives, driving successful execution across key commercial projects.- Captured and delivered essential Customer Experience and Sales Operations requirements, ensuring alignment with business strategy.- Coordinated project tasks, documented plans, and tracked progress to enhance operational efficiency.- Optimized processes within Customer Experience and Sales Operations teams to improve service delivery and customer satisfaction. -
Customer Experience ManagerAutovista Oy Jun 2017 - Sep 2022Helsinki Area, FinlandLed customer-focused initiatives, optimizing processes and enhancing satisfaction across all customer touchpoints.- Defined and implemented standards, procedures, and processes to elevate the customer experience and ensure seamless interactions.- Managed the company’s intranet and corporate websites, utilizing digital platforms and CRM tools to engage customers and enhance communication.- Supervised the customer experience team, driving achievement of KPIs and maintaining high service quality.- Collaborated with marketing, sales, and product management to develop strategies that improved customer loyalty and product performance.- Directed communication efforts, including social media management, campaigns, and newsletters, to strengthen brand presence. -
Service Desk ManagerAutovista Oy Mar 2016 - Jun 2017FinlandManaged and improved Service Desk operations and customer service processes, aligning with ITIL frameworks to enhance service delivery.- Enhanced customer service and streamlined Service Desk-related processes.- Managed process operations for Shared Services, including corporate and intranet website administration.- Implemented ITIL framework processes to improve service management.- Created process documentation, including Product Portfolio and Technical Product Portfolio.- Directed Autovista Oy’s customer service, overseeing both customer-facing and internal documentation.- Managed incident and problem resolution for customer issues.- Led communication efforts for Autovista Oy, including social media updates and newsletters.
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Ict ConsultantNokia Networks May 2015 - Feb 2016Espoo, FinlandSpecialized in document management and process design, enhancing quality compliance and operational efficiency.- Designed and implemented document management processes to ensure quality compliance.- Developed and deployed SharePoint websites, optimizing document management workflows.- Created comprehensive documentation and instructions to support process and document management.- Authored SharePoint website instructions and documentation to facilitate user adoption and efficiency. -
Help Desk Team LeaderNational Heart Foundation Of Australia Jan 2012 - Jan 2014Brisbane, AustraliaLed improvements in customer service and IT support processes across Australia, enhancing service management and operational efficiency.- Improved customer service and Service Desk processes, focusing on escalations, workflows, and incident/problem/change management modules.- Planned and coordinated the Service Catalogue project, streamlining IT service offerings.- Created and improved reporting systems for the Service Desk to enhance performance tracking.- Managed ICT customer service, including the development of internal instructions and documentation.- Directed communication strategies for Information Management, ensuring effective customer engagement.- Oversaw procurement, standardized hardware models, and negotiated with vendors for optimal solutions.- Provided 1st, 2nd, and 3rd level local and telephone support across Australia for the Heart Foundation, covering team member holidays. -
Service Desk Team LeaderBdo In Australia Oct 2010 - Oct 2011Brisbane, AustraliaFocused on enhancing IT service management and customer service processes, driving efficiency and effectiveness in service delivery.Improved customer service and streamlined Service Desk processes for better efficiency.- Implemented asset management, license management, and incident/problem/change management processes within ICT services.- Developed comprehensive documentation for Service Desk processes, including escalations and workflows.- Managed ICT customer service, ensuring high-quality internal instructions and documentation.- Led communication efforts for Information Management, ensuring clear and effective messaging to customers. -
Service Desk Manager, Process ManagerIxonos 2005 - Oct 2010Helsinki, FinlandImproved IT service delivery and streamlined processes to align with ITIL frameworks and enhance overall efficiency.- Enhanced customer service and Service Desk processes, focusing on incident, problem, and change management.- Managed the deployment and administration of SharePoint websites, guiding Information Management towards ITIL best practices.- Created comprehensive process documentation, including Business Service Catalogue and Service Portfolio, to support IT operations.- Led communication efforts for Information Management, ensuring clear and effective messaging to customers.- Supervised Service Desk operations, ensuring high-quality customer service and efficient problem resolution. -
System Specialist/Ws Application PackagingPrimasoft Oyj 2000 - 2005Helsinki, FinlandManaged IT systems, provided advanced technical support, and developed information management processes to enhance service management and operational efficiency.- Administered and managed the service management system, focusing on asset management, licenses, and process improvement. - Developed internal information management processes, standards, and policies.- Provided 3rd level support, including problem analysis and resolution, end-user guidance, user account management, and security settings on servers.- Conducted stakeholder negotiations and communication, aligning Information Management with customer requirements.- Managed customer environments using MS Systems Management Server, including inventories, software packaging, and deliveries.- Piloted and developed remote support and workstation installation methods.- Oversaw software installations remotely and provided 3rd level problem-solving support.- Led project management for packaging and remote installation in various software implementation projects
Frequently Asked Questions about Kati Kaarila
What company does Kati Kaarila work for?
Kati Kaarila works for Crown Defence Ltd
What is Kati Kaarila's role at the current company?
Kati Kaarila's current role is Partner - COO.
What schools did Kati Kaarila attend?
Kati Kaarila attended Careeria, Edupoli, Mänttä Regional Vocational Education Centre, Kokkolan Yhteislyseon Lukio.
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