Kati Kaarila Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Enhanced brand visibility and revenue through dynamic roles in modeling, acting, and content creation.- Featured in over 100 ad, TV, and movie productions from 2019 to 2024, contributing to successful marketing campaigns.- Delivered high-quality modeling and acting, reducing post-production costs and increasing campaign efficiency.- Applied marketing knowledge and social media expertise to boost brand engagement and audience reach.- Completed advanced training in modeling, acting, public speaking, and character development (2019-2022) to continuously improve performance and adaptability.

Finland

Honestly stylish problem solving, opportunities, and inspiration.✨ Here to turn possibilities into reality and 🌟 provide inspiration along the way while 🚀 implementing ideas.Empowering small entrepreneurs and social media influencers with innovative strategies to drive success and growth.- Specializing in coaching small business owners and social media influencers- Offering a range of services including e-books, online courses, workshops, and one-on-one coaching sessions tailored to the unique needs of entrepreneurs.- Expert in public speaking, event hosting, and facilitating workshops designed to inspire and equip entrepreneurs with the tools they need to turn possibilities into reality.- Providing actionable insights on marketing, neuroleadership, service design, and incorporating AI into business processes.- Focused on creative problem-solving and innovation, helping clients navigate challenges and seize opportunities with confidence.

Helsinki, Uusimaa, Finland

Strategically aligned Customer Experience and Sales Operations with group objectives, driving successful execution across key commercial projects.- Captured and delivered essential Customer Experience and Sales Operations requirements, ensuring alignment with business strategy.- Coordinated project tasks, documented plans, and tracked progress to enhance operational efficiency.- Optimized processes within Customer Experience and Sales Operations teams to improve service delivery and customer satisfaction.

Helsinki Area, Finland

Led customer-focused initiatives, optimizing processes and enhancing satisfaction across all customer touchpoints.- Defined and implemented standards, procedures, and processes to elevate the customer experience and ensure seamless interactions.- Managed the company’s intranet and corporate websites, utilizing digital platforms and CRM tools to engage customers and enhance communication.- Supervised the customer experience team, driving achievement of KPIs and maintaining high service quality.- Collaborated with marketing, sales, and product management to develop strategies that improved customer loyalty and product performance.- Directed communication efforts, including social media management, campaigns, and newsletters, to strengthen brand presence.

Finland

Managed and improved Service Desk operations and customer service processes, aligning with ITIL frameworks to enhance service delivery.- Enhanced customer service and streamlined Service Desk-related processes.- Managed process operations for Shared Services, including corporate and intranet website administration.- Implemented ITIL framework processes to improve service management.- Created process documentation, including Product Portfolio and Technical Product Portfolio.- Directed Autovista Oy’s customer service, overseeing both customer-facing and internal documentation.- Managed incident and problem resolution for customer issues.- Led communication efforts for Autovista Oy, including social media updates and newsletters.

Espoo, Finland

Specialized in document management and process design, enhancing quality compliance and operational efficiency.- Designed and implemented document management processes to ensure quality compliance.- Developed and deployed SharePoint websites, optimizing document management workflows.- Created comprehensive documentation and instructions to support process and document management.- Authored SharePoint website instructions and documentation to facilitate user adoption and efficiency.

Brisbane, Australia

Led improvements in customer service and IT support processes across Australia, enhancing service management and operational efficiency.- Improved customer service and Service Desk processes, focusing on escalations, workflows, and incident/problem/change management modules.- Planned and coordinated the Service Catalogue project, streamlining IT service offerings.- Created and improved reporting systems for the Service Desk to enhance performance tracking.- Managed ICT customer service, including the development of internal instructions and documentation.- Directed communication strategies for Information Management, ensuring effective customer engagement.- Oversaw procurement, standardized hardware models, and negotiated with vendors for optimal solutions.- Provided 1st, 2nd, and 3rd level local and telephone support across Australia for the Heart Foundation, covering team member holidays.

Brisbane, Australia

Focused on enhancing IT service management and customer service processes, driving efficiency and effectiveness in service delivery.Improved customer service and streamlined Service Desk processes for better efficiency.- Implemented asset management, license management, and incident/problem/change management processes within ICT services.- Developed comprehensive documentation for Service Desk processes, including escalations and workflows.- Managed ICT customer service, ensuring high-quality internal instructions and documentation.- Led communication efforts for Information Management, ensuring clear and effective messaging to customers.

Helsinki, Finland

Improved IT service delivery and streamlined processes to align with ITIL frameworks and enhance overall efficiency.- Enhanced customer service and Service Desk processes, focusing on incident, problem, and change management.- Managed the deployment and administration of SharePoint websites, guiding Information Management towards ITIL best practices.- Created comprehensive process documentation, including Business Service Catalogue and Service Portfolio, to support IT operations.- Led communication efforts for Information Management, ensuring clear and effective messaging to customers.- Supervised Service Desk operations, ensuring high-quality customer service and efficient problem resolution.

Helsinki, Finland

Managed IT systems, provided advanced technical support, and developed information management processes to enhance service management and operational efficiency.- Administered and managed the service management system, focusing on asset management, licenses, and process improvement. - Developed internal information management processes, standards, and policies.- Provided 3rd level support, including problem analysis and resolution, end-user guidance, user account management, and security settings on servers.- Conducted stakeholder negotiations and communication, aligning Information Management with customer requirements.- Managed customer environments using MS Systems Management Server, including inventories, software packaging, and deliveries.- Piloted and developed remote support and workstation installation methods.- Oversaw software installations remotely and provided 3rd level problem-solving support.- Led project management for packaging and remote installation in various software implementation projects

Further Vocational Qualification, Marketing Communications, Pass

Tertiary, Information Technology

Information Technology, personal computer technology, electrical engineering, electronics, mathematics, physics and chemistry.

Vocational Degree In Marketing, Marketing

Business economics and administration, marketing, accounting, law, social economics, economic geography, product knowledge, typing.

Education record