• Answer questions regarding health insurance for providers regarding member enrollment and othercoverage related info including claims disposition, Prior Authorization initiation and status review for thestate of Wisconsin Medical Assistance program• Assist providers in researching provider enrollment and eligibility questions as well as, billing rulesand restrictions• Identify, prioritize and resolve some issues independently, and escalate more complex questions orissues appropriately• Complies with contract requirements, business unit rules and related and legal regulations• Ability to manage tasks and assignments without detailed direction• Record detailed notes, timely documentation and follow up as needed on each call• Participates productively as a member of a team