Kati Puustinen Email & Phone Number

Helsinki, Fi

Espoo, Uusimaa, Finland

My role at Hologic Inc. included receiving and handling customer orders and customer requests for medical instruments and test kits as well as answering customer enquiries on product availability, prices, delivery times etc. I was also maintaining product and customer master data on Salesforce ERP. My role also included creating invoices and credit notes and assisting logistics with export/import documentation. Communication with other stakeholders in the organization, such as warehouse, sales, and production was also a relevant part of the role.

Copenhagen, Capital Region Of Denmark, Denmark

As a Practitioner & Sales Support I was taking part in the daily customer service operations of the company, including answering inquiries regarding functional laboratory tests via phone and email. I was also managing the product portfolio on the company's e-commerce platform, as well as conducting internal product training. My role also included various administrative and ad-hoc tasks.

Helsinki Area, Finland

In the role of Sales Assistant at Ruohonjuuri my main role was to service customers in-store. The product portfolio consisted of a wide range of natural products including supplements, beauty & personal care products, natural foods as well as household items. Key skills for succeeding in this role were listening skills, empathy and sensitivity together with time-management and being able to work under pressure.

Worcester, England, United Kingdom

Working at Fancy Dress Worldwide as a Customer Experience Executive included servicing customers online as well as in-store. Customers purchased fancy dress and other gadgets via Amazon and eBay, and my role included answering inquiries via both platforms as well as via phone. Fancy Dress Worldwide customers could also purchase and pick up goods directly on-site.

Malmo, Skåne County, Sweden

My journey at CDON.com started as a customer service agent working for the Finnish team, answering customer inquiries regarding product information, delivery times, stock status as well as after-sales care including returns, insurance and service issues. Customers were serviced via ticketing system, chat, phone and social media. I then proceeded to become the team lead for the Finnish customer service department consisting of 8-12 people, where I was overseeing the daily operations of the customer service team, translating marketing material and managing social media sites for CDON.COM. I was also responsible for the 2nd line cases for product complaints and consumer disputes.

Malmo, Skåne County, Sweden

The role of a Customer Service Agent & Translator included answering inbound calls and e-mails from Finnish customers and daily translations of newsletters, website and other marketing material

Master'S Degree, Nutritional Therapy

Bachelor Of Arts (Ba), International/Global Studies

Sociology

Exchange term

Sustainability Studies

Exchange term