Katiso Phooko Email & Phone Number

Johannesburg, Gp, Za

Gauteng, South Africa

• Cultivating and maintaining, strong long lasting client relationships to protect revenue and grow revenue. • Building strong relationships with the Mimecast Channel Partners as we are a fully channel business. • Negotiating contract renewals, aligned to the RFQ & RFP processes to ensure customers renew on time. • Building and assisting customers with their RFQ & RFP terms of reference• Collaborating with various internal departments to ensure that they fulfill all customer… Show more • Cultivating and maintaining, strong long lasting client relationships to protect revenue and grow revenue. • Building strong relationships with the Mimecast Channel Partners as we are a fully channel business. • Negotiating contract renewals, aligned to the RFQ & RFP processes to ensure customers renew on time. • Building and assisting customers with their RFQ & RFP terms of reference• Collaborating with various internal departments to ensure that they fulfill all customer requests.• Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients.• Maximizing ROI through campaigns by analyzing performance, response rates and results (Customer service reports and adoption reports) • Handling customer complaints following company procedure.• Using cross-selling and upselling to boost value of customer purchases and maximize profits. • Maximized ROI of campaigns by analyzing performance, response rates and results.• Kept up to date on current and upcoming product and service offerings (roadmap sessions) Show less

South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Providing an efficient and vividly enhanced partner experienceEnabling and stimulating growth within partner channelMaximizing new/renew/upsell business opportunities from the partner channel

O.R Tambo International Airport Kempton Park

Processing outbound and inbound calls to assistcustomers with queries relating to their shipmentsincluding delivery times, quality complaints andproduct enquiries.Conducting time studies for inbound and outboundprocess calls, loading and offloading shipments.Process modelling analysing the processes ,identifyingbottleneck , using the seven wastes and drawingprocess charts and value stream maps.

National Diploma Operations Management, Operations Management

National Diploma Operations Management, Operations Management