Katiusca A Escalante Petit Email & Phone Number

• Remote auditing of telecommunications installations for MEO Portugal (Ext Nokia) through photos and videos, ensuring correct implementation and compliance with standards.• Ensuring regulatory and technical compliance, making sure all installations meet client specifications and international regulations.• Comprehensive project supervision, including validation of received equipment, proper installation, and final configuration.• Preparation of detailed and comprehensive reports on installation status, presented to the client for final approval.• Implementation of strict quality controls, ensuring the functionality and safety of installed equipment.• International collaboration with technical teams and client relationship management to ensure proper execution and customer satisfaction.

Portugal

Portugal

Auditor for the implementation of TELCO site installations for Claro Colombia. (Ext Nokia)•Real-time control and advice of field teams during installation.•Quality validation of the implementation through remote platforms. •Management and project analysis for KPI compliance.

Quito, Pichincha, Ecuador

Leader of the virtual service team for Claro Ecuador (Kiosco Virtual)- Monitoring and control of indicators for KPI compliance.- Monitoring of interactions guaranteeing quality standards.-Training of technical knowledge of the offered service and updates of innovations.-Quality analysis and results.

Quito, Ecuador.

• Manejo de aplicativos SGA, AXIS y CRM ONE.• Conocimiento de servicios Claro: Móvil, DTH, HFC y WTTX.• Atención al cliente PPA y POST.• Experiencia en renovaciones Inbound.• Atención al cliente: Redes Sociales.• Atención al cliente: Kiosco Virtual Mi Claro.• Creación, desarrollo e implementación de procesos de seguimiento y control.

Ecuador

• Registro impresión y control de facturación.• Seguimiento y análisis de procesos de facturación e inventario.• Administración de usuarios.• Diseño y desarrollo de presencia Web.

Ecuador

• Asesoría de tecnológica, captación de nuevos clientes.• Seguimiento de cartera.• Responsable de establecer relaciones institucionales.• Venta y cierre de proyectos.• Manejo administrativo en apoyo a la gerencia general.