Katiuska Diaz, Mba~ Management Email & Phone Number

SUMMARYInnovative, detail-oriented and client-focused business leader, offering solid business strategy, robust analysis and management skills with the ability to inspire, create and implement process improvement initiatives, systems enhancement projects, and analytical models or strategies. Possesses excellent cross-functional collaboration, relationship building, and written/verbal communication skills. Effectively guides, coaches, and leads teams in creating a vision, developing a plan of action, motivating employees, and successfully achieving business objectives. KEY QUALIFICATIONSFinancial Client Management | Client Portfolio Development | Market Research & Analysis | Strong Problem Solving | Training & Coaching Staff | Internal Relations | Strategic & Creative Thinking | Management & Delivery of Full-Scale Projects | Multi-tasking | Solid Relationship Building | Teamwork & Accountability | Bilingual (Spanish/English) PROFESSIONAL EXPERIENCE• Implemented an online billing system for 7,495 franchise hotels in 3 months schedule.• Trained 1,500 new managers on the Oracle hotel system to ensure accurate data capture.• Collected, cleaned, and entered data for 7,000 hotels and increased franchise fee collection by 20%.• Utilized employee assessments, enhancing existing training to develop new programs around company service lines.• Acquired and evaluated new manager training/workshops; collected review data and analyzed for improvement measures to better represent the company and enhance leadership/business acumen.• Developed, initiated, and implemented business requirements and maintained data used for reporting, mapping, and quality assurance standards. • Executed and optimized technical processes as Oracle subject matter expert (SME).• Developed and applied labels, packaging, artwork, and production measures in compliance with regulatory requirements for accounts from 12 different countries.

Listed skills include Leadership, Management, Crm, Customer Satisfaction, and 23 others.