Expert Quality Advisor with over 12 years of experience on quality management systems, ITIL, e-tom reference frameworks and Project Management. Leader in the implementation and audits of quality management systems with achievements ISO 9001 Certifications and Re-certifications. Important achievements: Implementation of Risk Management to reduce 95% of critical failures in operations. 100% reduction in repeated service failures through the implementation of ITIL problem management. 90% improvement in service quality indices. 95% improvement in response times to attend. Organized and highly motivated person, able to adapt to any circumstance and always willing to adapt to changes, problem-solving engagement style, team builder. Ready to embrace challenges and eager to a continue learning environment. Languages: English, Spanish and Portuguese.
Kids In Action, Spring
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Pre-Kindergarten Assistant | Administrative And Document SupportKids In Action, SpringSpring, Tx, Us
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Iso 9001 AdvisorAdvanced Equipment And Services Inc - Water Treatment Feb 2020 - Feb 2024Coral Springs, Florida, United StatesSupporting Company Qualification process to obtain ISO 9001:2015 Factory Certification. Reviewing all areas of the company and support establishing processes and functions to improve effectiveness of the management system, including ability to consistently deliver conforming products and services to its customers and control of the environmental aspects.
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Quality CoordinatorCencozotti S.A - Chemical Distribution Jul 2018 - Oct 2019VenezuelaImplementation the ISO 9001: 2015 quality management system in the supply chain. Improvement communication process with clients; Management of Claims and Non-Conformities.Training plans on ISO 9000 quality management. Internal quality audits on ISO 9001:2015. Control of best storage and distribution practices.
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Quality And Process CoordinatorCantv - Telecommunications Company Jan 2004 - May 2018Caracas, VenezuelaTransition from ISO 9001: 2008 to ISO 9001: 2015 successfully completed in seven (07) lines of certification of the quality management systems established in the operation processes with the greatest impact in CANTV achieving ISO 9000:2015 Re-Certification for three consecutive periods. Implementation of Risk Management in critical operations processes, advising on the documentation of contingency plans for emergencies, prevention and mitigation in order to avoid service interruption.Development of CANTV’s process management model for the area of Technology and Operations, design of corporate cross-cutting procedures based on ISO 9000 standards and ITIL best practices, e-Tom.ISO 9001 internal audits of the technology and operations areas in the different CANTV locations.
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Inventory Control SpecialistCantv - Telecommunications Company Jan 2001 - Dec 2003VenezuelaAdministration IT asset inventory.Leadership in technological substitution projects (2002-2003) recovery of pc's, laptops and disincorporation due to equipment obsolescence in the IT Asset Inventory, through the Remedy management tool. -
Help Desk SpecialistCantv - Telecommunications Company Jan 1999 - Dec 2000VenezuelaResponsible for monitoring both incoming and outgoing calls and associated documentation of the call center agents.Ensures compliance of department policies and procedures for all forms of communication within the call center.Telephone reception to users, inquiries, technical incidents.Support to users in the standard packages of the organization, installation and hardware maintenance.
Katiuska Sanabria Skills
Katiuska Sanabria Education Details
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Technological University Institute Antonio José De SucreGraduated As A Technician In Electronics.
Frequently Asked Questions about Katiuska Sanabria
What company does Katiuska Sanabria work for?
Katiuska Sanabria works for Kids In Action, Spring
What is Katiuska Sanabria's role at the current company?
Katiuska Sanabria's current role is Pre-Kindergarten Assistant | Administrative and Document Support.
What schools did Katiuska Sanabria attend?
Katiuska Sanabria attended Technological University Institute Antonio José De Sucre.
What skills is Katiuska Sanabria known for?
Katiuska Sanabria has skills like Liderazgo De Equipos, Planeamiento De Proyectos, Telecomunicaciones, Liderazgo De Equipos Multidisciplinarios, Mejora De La Calidad, Estrategia Empresarial, Mejora De Procesos, Mejora Continua, Desarrollo Organizacional, Conocimiento Del Entorno, Conocimiento Organizacional, Autoconfianza.
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