Katja Jansen Email and Phone Number

Stephen Dykes Financial Programming P/L- Lifespan Financial Planning (Licensee)- Maintain up-to-date product, industry and legal knowledge with ASIC, Superannuation, Managed Funds and Insurance environments- Appointment scheduling, document and template preparation, digital client file management, and marketing materials- Resolve difficult issues affecting client transactions expeditiously and accurately- Communicate and develop strong relationships with high-net worth clients- Work in a high paced environment with my team and autonomously to meet ASIC compliance deadlines

- Phone and online bookings - Hosting, bartending and general client services - Handling and referring customer feedback and complaints - Waitressing between three venues: Rick Steins, Julios and Cheeky Dog restaurants

Tier 1- Face-to-face customer service for student inquiries- Printing, shelving, painting files, bookings, and catalogue/ borrowing assistance Tier 2 - Referral service (to Librarians, IT, Student Central, Health and Counselling, Faculty Administration etc) - Collection relegation projects involving digitisation