Katja Dollerup Schmidt Poulsen Email & Phone Number

Profession: IT service manager, project manager and a genuine process expert.Profile: structured, analytic, solution-oriented, pragmatic, communicative, creative self-driven and enjoy working independently as well as in teamsexcellent communication skills - communicate good with all people like to build sustainable relationships with otherswelcome challenges good technical understandingbroad intercultural interceptionresilientstay calm in stressfull situations and during high pressure projectsI bring with me a solid experience in: • Service definition and operational implementation• Process definition and organizational implementation• Project management• Steady operations • Engagement between Customer and delivery organization • Building trust and cultural understanding• Organizational Change • Request Fulfillment and Requirement Management• Service Level ManagementMy favorite focus areas:• Organization structures, specially the agile enterprise• Processes (as in flows and value chains) and how they can be applied to organization• Business outcome & end results of the work we do• People, as in skills and capabilities and how to maximise the outputMy IT carrier employments overview: 2005 – 2021: IBM - Service Management2002 – 2005: Mærsk Data – e-Commerce and Service Management 2000 – 2001: Mus & Mænd – an IT consultant company – Administrative work

Listed skills include Service Level Management, Service Management, Incident Management, It Service Management, and 19 others.