Katja Forbes Email and Phone Number
Katja Forbes work email
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Katja Forbes personal email
Katja Forbes phone numbers
I am a proven leader in the digital industry with a track record of driving growth and innovation. As an expert in areas such as CX, data science, and product strategy, as well as emerging technology, I am a highly sought-after keynote speaker. I have been recognised as one of the top 20 global CX leaders in Financial Services, top 50 Australian professionals, Top 10 Women Disrupters and as one of Westpac/Australian Financial Review's '100 Women of Influence'.Currently, as Head of Client Experience, Insights and Development at Standard Chartered bank, I lead a team to create high-impact products and services that promote financial inclusion and contribute to a net-zero carbon future. I am the DE&I Director on the Data Visualization Society global board and I have also served as an International Director and Vice President on the Global Board of the Interaction Design Association (IxDA).Before joining Standard Chartered, I founded syfte, a specialist business in research and experience design. In 2018, the business was acquired by the international firm Wipro and I was announced as the Managing Director of Designit, Australia & New Zealand.As a published author and regular media commentator, I am not only known for my professional achievements but also for my determination and sense of purpose as a thought leader and inspiration for women around the world.
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Executive Director And Head, Client Experience, Insights And Development, CibStandard CharteredSingapore -
Executive Director & Head, Client Experience, Insights And Development, CibStandard Chartered Jul 2024 - PresentLondon, England, GbA global role that oversees a broad portfolio of key functions including CX, product & service design, design operations, digital content, client research and insights, employee experience and innovation culture. This team delivers for client facing platforms (Straight2Bank web and mobile, SC Markets) as well as employee platforms (CRM, Call Centre and Client LIfe-cycle Management/KYC). By integrating qualitative and quantitative research, this team translates client behaviors into actionable insights and guides strategic decisions in the digital and data product suite. I also focus on fostering an innovation-driven, people orientated culture, promoting continuous learning and development, and ensuring operational excellence.
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Executive Director, Head Of Client Experience, Cib DcdaStandard Chartered Jan 2022 - Jul 2024London, England, GbA global senior leadership role within the Corporate and Investment Banking (CIB) Digital Channels and Data Analytics (DCDA) team that delivers client experience and product strategy, CX initiatives and digital content for the CIB segment in 50 markets around the world.I am a member of the Standard Chartered Data Ethics working group under our Responsible AI team.
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ChairpersonCustomer Experience Live Jun 2024 - PresentDubai , Dubai , AeA fabulous APAC and Middle East CX conference group enabling attendees to deliver winning strategies and solutions to overcome experience challenges. -
De&I DirectorData Visualization Society Jul 2023 - PresentWashington, District Of Columbia, UsA role that connects two things that bring me joy - diversity, equity, inclusion and belonging and Data Science!My mandate is to expand the ways DVS celebrates, engages and amplifies diverse voices in the Data Visualization community and to foster inclusivity in our activities, events and programming. Reach out to me to connect and share your ideas! -
Advisory Board MemberDesignup Conference Mar 2018 - PresentBangalore, Karnataka, InDesignUp is India's go-to conference for Design-in-Tech and Design-For-Tech. It sits happily at the intersection of Design, Tech and Business - embracing areas such as CX, Service Design, UI & UX, Interaction Design, User Research and Design Thinking. It seeks to introduce Indian and Asian designers to concepts around Machine Learning, AI, AR, VR, IoT and mixed reality. -
ChairpersonCx Asia Jun 2023 - Nov 2024Singapore, SgAs the Chairperson CX Asia Week conference (2023 & 2024) I'm delighted to be the face of the event, and aim to create a welcoming and stimulating environment that promotes productive exchange of ideas. -
Vice President, Global BoardIxda Apr 2021 - Mar 2022Us -
Director, Global BoardIxda Feb 2018 - Mar 2022UsAs a Director on the Global Board of the Interaction Design Association I am responsible for organisational governance, advancing the discipline of interaction design worldwide and serving our fantastic community of over 100,000 members in more than 200 chapters around the globe.
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SecretaryIxda Feb 2019 - Feb 2020Us
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Managing Director, Australia & New Zealand & Executive Board MemberDesignit Dec 2018 - Dec 2021Copenhagen, DkWe’re Designit, a strategic design firm. We work with ambitious brands to create high-impact products, services, systems and spaces – that people love. Because what matters to people, matters to business. -
MemberThe Ceo Institute Jul 2017 - Dec 2021Glen Iris, Vic, AuThe CEO Institute was established to help business leaders like connect with peers and share skills, insight, and experience.With more than 1,000 members, they are proud to be Australia’s preeminent executive membership organisation. They facilitate connections through their face to face monthly meetings and networking events, creating effective leaders who thrive in today’s dynamic business environment. -
Guest Lecturer & Studio Tutor (Design Lab)University Of Sydney Jul 2014 - Dec 2021The University Of Sydney, New South Wales, AuAs a guest lecturer and studio tutor in the USyd design lab, I supervise students undertaking a Bachelor of Design Computing and help guide their individual projects. I also teach design thinking, usability testing, inclusive design and other user experience techniques to students of Architecture and Design Computing at both Undergraduate and Post-Graduate level. -
Founder & CeoSyfte Nov 2014 - Dec 2018Designing the future of work and play.syfte believe great experiences are thoughtfully designed and carefully implemented. We specialise in research, UX, CX, service design and content strategy. In 2018, syfte was acquired by Designit, A Wipro Company.
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Local LeaderIxda Jan 2013 - Dec 2017UsIxDA is a global network dedicated to the professional practice of Interaction Design. With the help of more than 90,000 members of the community since 2003, the IxDA network provides an online forum for the discussion of interaction design issues and other opportunities and platforms for people who are passionate about interaction design to gather and advance the discipline.As local leader I plan and facilitate all the events run by the Sydney chapter of IxDA with the Steering Committee.This is a wonderful volunteer role.
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Co-Founder & Principal ConsultantInclusive Ux Oct 2012 - Oct 2014Marrickville, Nsw, AuInclusive UX specialises in the research and design of accessible user experiences. We work across all phases of research and design of digital content and services including mobile and touch devices. -
Ux Design Course InstructorGeneral Assemb.Ly Apr 2013 - Jul 2013New York, Ny, UsThe General Assemb.ly UX Design course aims to teach students core industry skills, apply best practices to analyse problems and create effective designs, express design ideas through sitemaps, userflows, and wireframes and create and communicate solutions to business problems that meet user goals. -
Senior User Experience SpecialistCommonwealth Bank Of Australia Jan 2011 - Aug 2012Sydney, Nsw, AuWorking within the Online Solutions group, in the User Experience and Design (UXD) team, I primarily focus on understanding and designing for customer needs through research, formulating user personas and journeys, creating intuitive navigation and functionality for CBA Netbank as well as other sites including web, mobile and touch applications. I also have a strong focus on accessibility and inclusive design. -
Lead User Experience ArchitectThomson Reuters Jun 2009 - May 2010Toronto, On, CaLocated in London, a challenging role within the charitable arm of Thomson Reuters, the Thomson Reuters Foundation, as the UX architect on the redesign of AlertNet, a humanitarian news network aiming to keep relief professionals and the wider public up-to-date on humanitarian crises around the globe, Trust Law, the pro-bono legal matching service and Trust.org, the Foundations portal site.Based in London -
Web Strategy ManagerRnib Jun 2007 - Sep 2008London, GbOverall management of the implementation of the web strategy for Royal National Institute of Blind People. Using Microsoft Sharepoint, the programme will deliver a new fully accessible intranet, website and e-commerce solution.Based in London. -
Senior ProducerR/Ga Sep 2006 - May 2007New York, Ny, UsR/GA is a highly creative digital agency delivering measurable, award-winning work across multiple channels for a range of diverse industries.This senior role is responsible for overseeing multiple producers and teams from beginning to end of project and campaign life cycles. These teams are geographically distributed between London and New York.Also encompasses management of UK Nokia campaigns as several global campaignsBased in London -
European Product Manager - News, Finance & Network ServicesYahoo! Jul 2005 - Aug 2006Sunnyvale, Ca, UsA complex role responsible for all product management & development associated with the Yahoo! News sites and Network Services for the UK, Ireland, Italy, Spain, France, Germany and the Nordic countries.Based in London. -
Creative Lead/Manager, Programme ManagementSapient Aug 2000 - Jul 2005Boston, Ma, UsOverall responsibility for management of several projects across multiple industry sectors. Management of globally distributed teams including assignments in Australia, Japan, India, China, United States, Europe and the UK.Primarily based in London -
Senior ProducerSpike Mar 1999 - Aug 2000GbOne of the most innovative Australian digital agencies.Based in Sydney -
Community Producer/Product ManagerOzemail 1998 - 1999AuA product management role including planning strategy and managing for all community products and projects including OzEmail’s live chat and Instant Messenger.Based in Sydney -
Development Co-OrdinatorBeyond Distribution 1996 - 1997Based in Sydney
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Freelance WriterInternet.Au Magazine 1995 - 1997
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Assistant Production ManagerQuest Australia Productions 1996 - 1996
Katja Forbes Skills
Katja Forbes Education Details
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Rmit UniversityMaster Of Data Science Strategy And Leadership -
City, University Of LondonHuman Centred Systems
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Monash UniversityOrganizational Leadership
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University Of SydneyCultural Anthropology
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University Of SydneyMultimedia Design
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Charles Sturt UniversityBroadcast Journalism & Politics
Frequently Asked Questions about Katja Forbes
What company does Katja Forbes work for?
Katja Forbes works for Standard Chartered
What is Katja Forbes's role at the current company?
Katja Forbes's current role is Executive Director and Head, Client Experience, Insights and Development, CIB.
What is Katja Forbes's email address?
Katja Forbes's email address is katja.forbes@sc.com
What is Katja Forbes's direct phone number?
Katja Forbes's direct phone number is (041) 260*****
What schools did Katja Forbes attend?
Katja Forbes attended Rmit University, City, University Of London, Monash University, University Of Sydney, University Of Sydney, Charles Sturt University.
What are some of Katja Forbes's interests?
Katja Forbes has interest in Human Rights, Science And Technology, Education, Arts And Culture.
What skills is Katja Forbes known for?
Katja Forbes has skills like User Experience, User Centered Design, Information Architecture, Usability, Usability Testing, User Experience Design, Accessibility, User Interface Design, Interaction Design, Persona, Content Strategy, E Commerce.
Who are Katja Forbes's colleagues?
Katja Forbes's colleagues are Wame Nkgowe, Sanjay Maharjan, Vennie Hu, T K Thillai Ganapathy, Dujan Doaisamy, Cynthia Wu, Andrea Lim.
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