Katja Muratović Email & Phone Number

Maribor

As an office manager I essentially ensure the smooth running of an office on a day-to-day basis that also include some accounting work, like: - posting and processing journal entries to ensure all business transactions are recorded- updating accounts receivable, payable and issue invoices- computing taxes- assist with reviewing of expenses, payroll records... as assigned- update financial data in databases to ensure that information will be accurate and immediately available when needed- preparing reports- cooperation with external accountingSkills that help me do a good job: reliability and discretion, excellent organizing abilities, problem solving skills, initiative, attention to detail.As a sales manager I am responsible for the efficient handling of sales orders. I contribute to the quality of customer service and the achievement of sales targets.My responsibilities: Order Processing – I process sale orders that reach the company by telephone, e-mail or website. I have to ensure that the costumer gets good service, so I have to resolve the problems that may arise in the order process. I like the saying I once read: It's how you solve little problems before they become bigger disappointments for customers.Order entry – I enter the details of the order on a computer system, check the stock availability and prepare the invoices. Sales Support – I deal with routine requests from customers, such as requests for price, delivery dates, detailed information about the products...Handling customer complaints - I am responsible for handling customer complaints. I make sure that the complaints are resolved as quickly as possible and I also have to ensure the customer is happy with the solution I offer. Customer Records – I am responsible for maintaining customer sales record, which provides useful data for sales reports and for planning future sales.Planning future sales - I am responsible for sales plans, which are based on customer sales record.

Maribor

My responsibilities:- invoicing, communication with customers regarding invoices- responsible for timekeeping data for the employees, calculating time worked, including overtime and verifying that the payroll system has the correct compensation data for each employee. This includes regular hours and overtime hours and data about vacation, sick, personal and holiday pay- preparation of purchase orders for the Purchasing department, communication with suppliers- helping with the preparation of different reports, such as ISO 9001, Intrastat, Report for environmental charges for environmental pollution caused by the generation of waste electrical and electronic equipment- invoice settlement, calculation of received invoices for the Purchasing department- preparation of analyses and reports for the manager

Maribor

A media monitoring service or a press clipping service provides clients with copies of media content, which is of specific interest to them. At this position I was responsible mainly for the transcriptions of tv and radio news based on keywords for various clients. It is a position you have to be able to work under pressure and meeting deadlines. You also have to pay close attention to details and be fast at typing.My responsibilities:- scanning television, radio and the internet for news items - making plans for transcriptions based on keywords for various clients- transcription of electronic media news

Bachelor’S Degree, Marketing

Thesis: Social marketing for the environment

Education record