Katja K Email & Phone Number

Alicante Spain

-Handling incoming calls from customers in need of assistance when traveling abroad.- Providing information about insurance and coverage.- Assisting in locating healthcare facilities.- Collaborating closely with insurance companies.- Working both in teams and independently.- Using three languages at work, with English as the internal language.- Using various computer programs for case management, registration, and email management.

Stockholm, Sverige

Svenska Bostäder is one of Sweden's largest housing companies and is owned by the City of Stockholm. They own and manage around 28,800 apartments and just over 5,000 commercial premises. They have about 340 employees. My role was to be in customer service and in reception according to schedule or when needed.-Resposible to communicate professionally with high-volym calls in a callcenter with the tenants and customers by phone and email to find out their needs and provide the best possible assistance. Booked phone appointments and visits in calendars and made sure nothing was missed. Handled confidential and classified information and did some administrative tasks.-Trained and supported new customer service agents to develop in their new roles. Responsible for keeping customer information up to date and registered in the case management system. On busy days, I answered and handled 100+ calls by effectively directing the call, I worked in several systems while handling the call.-Responsible for maintaining a professional and friendly atmosphere in the headquarters reception area. Welcomed tenants, contractors and other visitors. Answered phone calls and e-mail, received mail and packages. Helped visitors to register and de-register their visit. Issued keys to contractors, managed and registered in the key management system. Assisted colleagues when needed.

Stockholm, Sverige

-Welcomed customers to the flower shop. Through creativity, I organised and designed different types of flower arrangements to meet the customer's requirements and vision. Gave customers advice and knowledge on the care and handling of fresh flowers and plants. Created colorful and aesthetically pleasing bouquets, flower arrangements for different types of occasions.-Answered phone calls, e-mail and took orders. Handled the cash register debit and credit card transactions. Marketed, decorated and arranged shop window and the shop to create a good first impression. Organised and replenished shelves, received packages.

Stockholm, Sverige

HSB is Sweden's biggest federation of cooperative housing, and they are run by their members. They strive to improve the housing situation by building new cooperative apartments and rented homes, developing and managing existing residenses and providing home-saving solutions that enable people to find and by their own home.-As an administrative assistant I was responsible to maintain a professional, organised and friendly reception area at one of the district offices. Welcomed tenants, contractors and members of the Board. By actively listening and communicating, I was able to build good relationships with customers. Handled phone, e-mail and fax, managed and recorded fault reports in the property system. Received mail and packages.-Assisted three Property Managers and the Head Property Manager with administrative tasks including confidential material. Performed checks on condominium transfer agreements, credit checks, subletting. By planning and organizing in a time-efficient manner, I prepared important documents and materials that I submitted to Property Managers and Head Property Manager before meetings. Booked appointments and maintained calendars. Attended meetings and took minutes.-Investigated and resolved customer complains, coordinated with supplier to ensure timely delivery. Responsible for key management and keeping the system up to date. Queue management of parking spaces, garages, premises and storerooms including drawing up contracts. Recorded and managed in the system. Archived and ordered materials. Invoiced and assigned account codes.

Stockholm, Sverige

-As a foster parent approved by the social services in the municipality, I was responsible for giving my time and commitment to two foster children and ensuring that they have a safe and stable existence. One of the children had special needs, Tourette's syndrome and autism. I provided the children with good care and ensured that their needs were met- in collaboration with social services, parents and other stakeholders. -The social workers told me that at that time I was the youngest foster parent in Stockholm and possibly the whole of Sweden.

Stockholm, Sverige

-In my duties and responsibilities as a personal assistant, I provided support to my client who was a young adult with a disability and therefore in need of her electric wheelchair and personal assistance. I enabled my client to live an independent, active and social life in the way she wanted. My job was to be present and provide support wherever my client was, whether it was at home, school, work, friends or leisure activities. -I was the arms and legs of my client and helped with such things as: going shopping, cooking, dividing food and helping with eating, personal care, dressing, cleaning and washing, ensuring that lifting moments were safe, opening doors, helping in and out of the car, accompanying to the workplace, starting the computer, handing papers, taking notes, etc. -I always made sure my client had what she needed and in unforeseen situations such as a colleague's illness, I always stayed to ensure she got all the help and support she needed to get another colleague in place, if no one was able to work at short notice I personally stayed and worked double shifts.

Administration 1

Subjects: •Administrative work routines• - Diary keeping, archiving and mail routines. - Document and writing rules, including public.

Information And Communication, C

Subjects: Communication • Social media • Information and Internet security • Source criticism (basic and in-depth) • Information search •.

Diploma Vocational Training, Florist, A And B