Abm Analyst
CurrentDemonstrates strong analytical skills, by identifying, researching and resolving operational issues and performing ad hoc performance analysis as required to meet stakeholder expectations and client Service Level Agreements.Provide analysis and support for continuous Improvements and ensure ongoing changes mandated by assigned states are implemented in our operational tables. Identifies and proposes resolution to operational issues using standard templates and communicates that… Show more Demonstrates strong analytical skills, by identifying, researching and resolving operational issues and performing ad hoc performance analysis as required to meet stakeholder expectations and client Service Level Agreements.Provide analysis and support for continuous Improvements and ensure ongoing changes mandated by assigned states are implemented in our operational tables. Identifies and proposes resolution to operational issues using standard templates and communicates that resolution with internal and external stakeholders using non-technical language. Collaborates with internal stakeholders to identify and mitigate possible operational issues with enhancement initiatives.Responsible for provisioning, installation, configuration, operation, maintenance support of automation systems software Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, diagrams and system configurations.Perform daily system monitoring, server integrity checks, review system and application logs, and verify scheduled job completion (e.g., backups, batch processing, etc.).Monitor incoming issues related to system performance, connectivity, billing/payment transactions and/or process related concerns.Monitor daily control reports to ensure expected system performance and identification of exceptions that may require manual intervention.Produce and distribute operational reports. Show less