Kathryn Karnes Email & Phone Number

Atlanta Metropolitan Area

Greater Atlanta Area

- Lead strategic initiatives among business and operating groups- Serve in PMO charged with launching and enhancing new product

Greater Atlanta Area

- Drive process improvement initiatives, working with leaders across the company- Pilot new products, processes, and concepts, including a pilot for an improved client relationship model; contributed to development of process for large statewide implementation project - Served as primary day-to-day liaison from Implementation Team (a primary stakeholder) in major cross-functional software development project- Drove blue-chip effort to improve quality and process of client implementation and requirements gathering.- Serve as liaison to document and train employees on tools and processes.- Manage implementation of client health benefit portals, working with clients, vendors, and cross-functional teams- Implement client custom incentive programs on Health and Wellness websites

Greater Atlanta Area

- Provide intensive project management, guidance, planning, and oversight, as well as hands-on client relationship management, for development of WebMD client-sponsored Web programs on throughout the life of each program. (www.webmd.com) - Manage production and performance of high-value client programs, managing 8-figure revenue business for clients such as Sanofi Aventis, Eli Lilly, Bristol-Myers Squibb, AstraZeneca, Schering-Plough, Novartis, and Wyeth. - Provide hands-on, client-facing support for company's largest account.- Coordinate, and ensure quality of, work of numerous teams across the company- Lead and guide multiple project teams- Mentor and train peers and new hires

Web Content Manager/Team Lead for the CDC’s Division of Adolescent and School Health - Provided project management, guidance, planning, and oversight for all Web development in the CDC's Division of Adolescent and School Health (www.cdc.gov/healthyyouth). As a member of the CDC Web Team, provided overall guidance from CDC Office of the Director to my client divisions, and showcased division work to CDC Web Team.- Guided Web site growth and development, and coached subject matter experts to develop content that met key audiences’ information needs and the CDC's communication needs- Managed workload and career development for direct reportWeb Content Manager for the CDC’s Behavior Surveillance Branch - Managed the planning, creation, timelines, clearance, and implementation of all new content for the Branch’s Web site (www.cdc.gov/brfss) and intranet sites, including launches of high-profile, application-intensive sites.

Managed all content for three customer-facing technical support Web sites totaling more than 6000 pages, and which supported over 400,000 customer accounts. Worked closely with stakeholders throughout the company from VPs to tier 1 helpdesk to identify needs for new and revised product documentation. Created numerous educational and technical guides for clients, Sales, Marketing, Tech support, Provisioning, Billing, and other departments.

Ba, English

Major in English with a Minor in Studio Art

Certificate In Project Management, Project Management

Ma, Communication (Mass Communication Track)

Activities and Societies: Journalism History Society Excellence in Research Award; Presented original research at a symposium.