Katherine Higgins Email & Phone Number

Elkhorn, WI, US

Remote

Managed the processing of customer orders relative to analysis, identifications, pricing, shipping commitments, correspondence and the necessary customer services connected with the operation. Oversaw the work of 6 direct reports daily for performance to ensure that customers received the highest level of service.

Promoted to Supervisor and began to oversee department as a whole. Had full control over decision making within department and had direct reports.

Continued to handle customer order entry, but also began to oversee department and create standards for how the department should function. Worked along side Customer Service Manager to assist in managing the department.

Answered customer calls, faxes, e-mails. Entered orders and handled quotes. Coordinated shipments and ensured the highest levels of customer satisfaction.

Started as the receptionist, answered all incoming calls, filed material certs, invoices & handled outgoing UPS shipments. Then promoted to Inside Sales where I also made collection calls and assisted in order entry for customer orders. Worked briefly also with coordinating incoming shipments from overseas.

Entered in all vehicles purchased by the company, used & new. Signed titles and created all paperwork needed to place vehicles up for sale within the dealership. Handled cash for the service department as well as car sales, as well as handling all incoming calls for the dealership.

Associate Of Applied Science, Supervisory Management

President's Honor Award Recognition Graduated with a 3.986 Cumulative GPA and 4.0 Core GPA Received Graduate Scholastic Award in.

Diploma

Activities and Societies: Pom Pons & Choir