Keith Atkins Jr Email & Phone Number

Rosslyn Virginia

• Our Global IT Service team provides both in-person and phone-based support to thousands of our company employees across the globe. This position will provide onsite technical support for our Arlington/Chicago office as.
• Troubleshoot and provide resolutions upon initial contact when possible, using password management tools, remote desktop, etc.
• Escalate or re-assign tickets to other departments when required
• Maintain accurate up-to-date status on all tickets.
• Ensure no tickets are older than 3 days in personal queue.
• Provide walk up/local IT support for hardware and software issues

Landover, Maryland

Washington DC

Working in Active Directory domain environment supporting both PCs and MAC computersProviding end users assistance with technical issues such as, Laptops (PC &MAC) maintenance, administration, and resolving technical related issues.Installing Windows and MAC OS X operating systems.Imaging Windows system using System Center Configuration Manager (SCCM.

Norfolk, Virginia Area

Washington D.C. Metro Area

While working directly with Human Resources superiors to keep order and organization to a 3000+ file system that brought a smooth productivity rate to the department.FillingScanningE-mailng

Washington Dc

Logistics Operations Assistant: Filing, Scanning,Along with the organizations of a 2000+ filing system that brought a fluent production to the logistics team and the private contractors involved.