Kat Kou Email & Phone Number

Vancouver, Bc, Ca

- Credits including, but not limited to: Ink, Altered Carbon, The 100, Limetown, Lost in Space, The InBetween, Riverdale, Siren, iZombie, The Flash, The Detour, Series of Unfortunate Events & Imaginary Mary.

- Provide artistry support at Nordstrom & Holt Renfrew for special events including Beauty Galas, Triple Points & Rewards Night.

- Competitive drive and entrepreneurial confidence to succeed in a commission-based environment as a Nordstrom Top Seller. Achieved Pacesetter status in 2017 with annual net sales of $218,000.- Supporting the Nordstrom and Charlotte Tilbury team by continuous artistry development, product knowledge and communicating business opportunities including team motivation and coaching. - Providing assistance to the Education Trainer and Charlotte Tilbury team for new product launches, new starter training and talent on-boarding including Charlotte Tilbury ‘Tilbury Loving Care' service model.- Demonstrated ability to teach and execute successful Artistry Masterclasses and special events in store by driving the team to assist in booking appointments by outreaching through Personal Book and promoting via social media.- Building lasting relationships with customers by contacting them to follow up on purchases, suggesting new products and inviting them to upcoming events to maximize business results; dedicated to creating memorable and rewarding shopping experiences at the Charlotte Tilbury counter, as well as other brands and departments.

- Driving store sales in Holt Renfrew and The Bay by consistently traffic stopping and demonstrating exceptional selling skills, ensuring the customer is always the priority.- Taking initiative to present and sell merchandise in a professional and proficient manner through artistry, product demonstration focusing on the features and benefits of the product line.- Communicating with the Cosmetic Counter Managers in various locations regarding stock needs and special events.

- Combining creative expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience to MAC standards.- Educating customers on product knowledge, makeup application techniques, information on makeup trends, MAC consciousness programs and philosophies.- Demonstrating effective communication skills along with well-executed and expedient application of makeup to achieve the look the customer desires.

- Driving sales to achieve Sales Plan and Key Metric Performance goals by limitedless thinking and world-class leadership skills; excellent ability to build key relationships across the business.- Daily communication of Sales Goals and KPI’s and promotional activity to the team.- Lead by example with Superior Customer Service and hand-on demonstration of skincare products; observe selling interactions and providing effective feedback for improvement to maximize business results.

- Executed the startup and grand opening of Philosophy Counter including installation procedures, product launches and communication with management and merchandising team.- Generated the highest volume of new client files company-wide and recognized as #1 in sales out of 50 locations in region.- Recognized for ability to consistently achieve and exceed established sales objectives and quotas.- Demonstrated proficiency and in-depth knowledge of all products offered including: Skin Care, Fragrances, Bath & Body and Gift Sets.- Achieved successful brand awareness by building and maintaining a strong client base. - Building in-store relationships with management and vendors to maximize business results.- Responsible for executing special events, seasonal gift with purchases and holiday events.- Performed daily department maintenance tasks including inventory and visual merchandising.

- Hitting monthly revenue goals and maintaining established average ticket sales.- Maintaining a strong knowledge of company products and serving as a customer service champion.- Demonstrating company productivity by reaching established goals for: Revenues, Ticket Sales, Expenses, Refunds and Guest Service issues.- Actively involved in performance management including: monitoring results, rewarding and recognizing accomplishments, coaching to overcome deficiencies, discipling team members who do not meet company standards and conducting periodic performance reviews of team members.- Ensuring compliance with Proactiv policies and procedures including: cash management, product inventory control, loss prevention, daily operating records and weekly conference meetings.

Motion Picture Industry Orientation

Esthetics Certificate

Makeup Artistry Diploma