Co-Owner & Business Manager
Lier, Vlaanderen, België
- Store Management: Overseeing all aspects of store operations to ensure our people's efficiency and satisfy our customer's expectations.- Digital Marketing: Managing our online presence, incl. website maintenance, & collaborating with digital marketing agencies to drive online visibility & sales.- Market analysis: Monitoring market trends & industry developments to inform business decisions.- Sales: Driving B2C & B2B sales through strategic initiatives and customer-centric approaches (e.g., personal customer relationships, differentiating between online and in-store sales, employing a need-based sales approach, …)- Customer Engagement: Providing expert knowledge & personal support, while increasing engagement and driving sales through the organization of, for example, educational workshops.- Project Development: Initiating and implementing new projects aimed at attracting and retaining customers and staying ahead of competition (e.g., creating a community-feel by expanding our social media presence, offering insight & knowledge via MOOCs, …)- Supplier Relations: Managing interactions, collaborations, and negotiations with suppliers to maintain strong partnerships and optimize inventory.- People Management: Leading and supporting our small team of 4 to 5 colleagues, overseeing resource allocation, and fostering a positive work environment.- Business Administration and financial management: Managing administrative tasks and processes essential for smooth business operations. Handling all financial matters, including accounting tasks and collaboration with external accounting firms for financial reporting and analysis.- ….In my role, I am dedicated to driving business growth, fostering customer success, and maintaining the high standards of our family business. As a business, we have developed a reputation for our customer-first approach. Our customers come in as strangers but leave on a first-name basis. We eat, live, and breathe these values.
