Katleho Mohapi Email & Phone Number

• Drive financial targets by maintaining primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base.• Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients.• Provide specialist advice and support in the implementation/development… Show more • Drive financial targets by maintaining primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base.• Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients.• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and complianceenvironments.• Constantly seek to improve ways of working by challenging the status quo and supporting anempowering climate within the team, sharing knowledge, experience, best practice andproviding constructive feedback as required. Show less

Agree targets and take accountability for the overall achievement of Retail performance objectives for the branch• Active involvement and accountability for making purchase or refund business decisions within set limits• Use own discretion to waive certain account opening or loan application credit criteria• Ensure compliance with operations risk and rigour requirements• Audit and conduct regular quality checks on all processes• Take ownership of the query or complaint… Show more Agree targets and take accountability for the overall achievement of Retail performance objectives for the branch• Active involvement and accountability for making purchase or refund business decisions within set limits• Use own discretion to waive certain account opening or loan application credit criteria• Ensure compliance with operations risk and rigour requirements• Audit and conduct regular quality checks on all processes• Take ownership of the query or complaint resolution process• Undertake root cause analysis of Customer satisfaction measure results and create action plans• Ensure all customer contact points in the branch, including equipment are of the highest quality service standard• Drive the Sales Performance of the Branch• Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings• Ensure that merchandising materials are displayed in accordance with guidelines• Provide regular feedback on sales performance• Provide feedback on the performance or service delivery of external service providers to the RM and head office sourcing• Identify requirements for IT changes, create change requests and liaise with IT for implementation• Provide cover for Branch Managers at other outlets when required• Provide input into the Regional Leadership Forum (RLF) and Branch Leadership Forum (BLF) and strategic plan for Retail• Ensure satisfactory service delivery and equal distribution of workloads in the teams• Manage cost within approved budget• Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place• Review and update the branch organisation structure and role profiles regularly• Ensure that Code of Good Practice (CoGP) targets are met for the branch• Perform people management functions, Show less

• Ensure that staff forward leads to sales consultants to maximise sales - monitor and control the leads process.• To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coaching and developing staff within Hub and Spoke.• The process requires careful daily coordination, cash planning, forecasting and management and would need to use a nodal optimization tool to ensure most effective cash… Show more • Ensure that staff forward leads to sales consultants to maximise sales - monitor and control the leads process.• To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coaching and developing staff within Hub and Spoke.• The process requires careful daily coordination, cash planning, forecasting and management and would need to use a nodal optimization tool to ensure most effective cash management.• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal ABSA Policies and Policy Standards.• Understand and manage risks and risk events (incidents) relevant to the role. Show less

Port Elizabeth Area, South Africa

Postgraduate Diploma In Business Management

Management Programme

Advanced Diploma In Business Management

Business Management