Katlyn Ngo Email & Phone Number

As a BI Developer, I play a crucial role in designing, developing, and maintaining business intelligence solutions using Power BI, Tableau, SQL, DAX, and Microsoft Azure. I collaborate with teams to manage and integrate data from various sources across their business, including Oracle ERP systems. My expertise includes data schema mapping, report development, managing data catalogs, and validating datasets and data pipelines to ensure accuracy and performance. I am skilled in troubleshooting and optimizing data processes and providing comprehensive end-user training to maximize the effectiveness of BI tools.

As a Software Marketing Specialist, I played an integral part in the development and execution of the company’s go-to-market strategy to reach targets from brand awareness to product launch and promotion. I conducted comprehensive research and applied analytical skills to interpret marketing data to identify trends and opportunities. In my role, I leveraged tools such as HubSpot, WordPress, and Semrush to manage workflows, deliver creative content, and monitor customer engagement.

In the role of General Merchandise Manager, I directed and supervised cross-functional teams, optimizing day-to-day operations across various store departments. My role involved coaching and mentoring team members to enhance customer service, drive sales, and maintain store appearance with a focus on prime shopping hours, product presentation, and company standards.

In the role of Store Operations Manager, I spearheaded operational processes to drive sales, ensuring the store operated within budgetary constraints by maintaining payroll and expenses. My key responsibilities included inventory management, performance management, recruitment, and vendor communications.

As a Customer Experience Manager, I prioritized delivering a customer-centric experience by managing front-end operations and expectations. I led omnichannel processes, executed shrink and safety programs, and maintained store recovery standards.