Katlyn White Email & Phone Number

Austin, Tx, Us

Austin, Tx

Provide comprehensive support to attorneys, their staff, and internal departments regarding enrollment, claims, plan questions, and fee schedules.Process, track, and maintain accurate records of attorney additions and removals from the panel.Utilize the company database to document attorney correspondence and follow up on issues in a timely manner.Establish and maintain professional relationships with law offices through effective communication, education, and problem-solving.Request and review necessary documents from law offices to ensure compliance with credentialing requirements.Keep the company website updated with any provider changes.Demonstrate a solid understanding of fee schedules, benefits, and legal terminology related to plans, policies, and provider reimbursement.Perform general administrative duties, including mailing, copying, supply management, and preparation of attorney welcome kits.Represent Texas Legal at industry events to educate prospective attorneys about the benefits of joining the provider panel.Collaborate with the marketing department to update and distribute attorney education materials.Assist in the credentialing of panel attorneys and the annual attorney confirmation process.

Austin, Tx

Serve as the primary point of contact, managing inbound inquiries via multiple channels.Oversee the production of a weekly podcast, including scheduling, recording, editing, and distribution.Manage complex schedules, prioritized tasks, and maintained confidentiality.Assist with document preparation and review, conduct basic legal research, and support the legal team with administrative tasks.Manage diverse projects related to upcoming events, such as podcast tapings and live appearances.Cultivate and maintain strong professional relationships with industry contacts and external stakeholders.Develop and disseminate press releases, leveraging networking abilities to secure partnerships and generate media coverage.

Austin, Tx

One of only two coordinators in a 50+ department processing both auto and property licensing on a regular basis.Routinely identified areas of improvement that allowed for assimilation between auto and property tasks.Gathered data, formulated, and submitted proposals to support the efficiency this would provide the department.Successfully completed a major licensing project for a national brand, ahead of schedule, for roughly 100 agents across multiple states.Reviewing and processing agent and agency licenses to ensure compliance within state specifics in order to quote and sell Progressive auto and home policies.Effectively communicating with agencies and their personnel to address any discrepancies in the licensing process and following up when necessary fostering strong, long lasting client relationships.

Austin, Tx

Previously licensed adjuster managing high volume auto claims.Investigating claims for coverage and liability where applicable, covering customer options for vehicle repairs or payment as well as communicating effectively with teammates throughout the life of the claim.Monitoring repairs for completion and accuracy.Handling available calls for customers when unable to reach their file owner.Successfully deescalated customer tensions through active listening and providing clear explanations of process.

Austin, Texas Area

Certified Corrections Officer through Texas Commission on Law Enforcement (TCOLE) via Texas A&M.Selected to be the Travis County Jail (TCJ) Training Officer.Oversaw the onboarding, training, and performance management of new and reassigned officers.Conducted investigations into incidents and complaints, preparing detailed and accurate reports.Researched, developed, and implemented policies and procedures to enhance operational efficiency and compliance.Developed, proposed, and assisted in the implementation of incentivized programs for youthful offenders resulting in fewer critical incidents.Served as a liaison between command staff and officers, effectively communicating information and facilitating collaboration.Served summons on inmates currently in custody at TCJ.Recognized for my ability to de-escalate tense situations through effective interpersonal communication strategies.Conducted regular drills to ensure staff readiness and proficiency in emergency response procedures.Reviewed and maintained facility records for accuracy and discrepancies in compliance with Jail Standards. Implemented effective systems for inventory management and resource allocation, resulting in cost savings and improved operational efficiency.

Austin, Tx

Customer Service operator handling high volume calls, assisting customers with scheduling needs for maintenance purposes and routing calls to the appropriate contact.Resolved any scheduling conflicts between advisor and or customer.Scanned all vendor documentation to ensure accurate and timely payments.Fostered long lasting client relationships by providing exceptional customer service to all customers and vendors through consistently positive communication

Cedar Park, Tx

Barista at the Starbucks Café fulfilling customer orders in a routinely chaotic and dynamic environment. Fostered a welcoming and positive environment for customers, leading to increased satisfaction and long-term loyaltyRegularly assisted the café and Target by accepting additional shifts either as a cashier or in the cafe to cover staffing shortages. Recognized for my ability to maintain composure under stress.

Silverdale, Wa

Supervised Starbucks Café training staff on full spectrum operations to include Point-of-Sale and consumables as well as customer service of the highest quality. Fostered a welcoming and positive environment for customers, leading to increased satisfaction and long-term loyaltyForecasting store inventory needs and processing orders accordingly.Promoted to Supervisor after 3 months of regularly going above and beyond.Responsible for ensuring proper scheduling and staffing needs.Assisted employees in resolving conflicts in the workplace effectively, fostering a positive work environment.Managed stores cash flow completing daily safe deposits up to $20,000 per week