Katrina Majeske Email & Phone Number

Lansing, Mi, Us

- Planning, oversight and execution of registration responsibilities including form build & design, insight on functionality and managing timelines for pre-event and on-site registration. - Responsible for the effective and timely communication regarding the project management of complex registration projects (virtual, hybrid and in-person) organized by clients from various non-profits, associations - both public and private organizations around the world. - On-site logistic lead for registration functions such as badge printing, session scanning, access control and lead retrieval including expert setup of devices and troubleshooting issues.

Denver, Colorado, United States

- Ownership and execution of end-to-end attendee and exhibitor registration for small- to large-scale (30,000+ attendee) live & virtual events from website design to on-site staff training and personnel management.- Development of timelines for registration creation, buildout, implementation, and evaluation of progress throughout multiple simultaneously running registration projects.- Monitoring and analysis of registration data with reports including in-depth post-show analyses.

Greater Denver Area

- Leadership and responsibility for the Customer Success Team, including expertly handling elevated customer scenarios through phone calls, emails & in-person.- Building and motivating our team to provide superb communication through all customer interactions.- Development of growth plan, year-over-year projections and CX KPIs.

Greater Grand Rapids, Michigan Area

- Responsible for exceptional company communication in English & Spanish via phone, chat and email.- Leadership and goal setting through biweekly 1-on-1 meetings with direct reports.- Organization and implementation of several standard operating procedures for the company.

Adrian, Mi

-Supervisor of 10-15 peer callers-Managing alumni communication via telephone-Experience asking for donations and fundraising -Working closely with the Director of Annual Giving at Siena Heights University

-Supervising 4-6 employees-Frequent face-to-face customer service excellence-Responsibilities managing registers and cash office-Employee of the Month

Bachelor'S Degree, Spanish Language And Literature, 3.76

Bachelor'S Degree, Communication, General, 3.76