Katherine Wallace, Pmp Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tennessee Area

* Implement and drive adoption and evolution of Knowledge-Centered Service (KCS®) within IT* Design, implement and maintain internal and TVA-facing knowledge bases* Leverage knowledge created by the IT Support team ensuring the knowledge is consumable, indexed, and tagged for search efficiency* Drive definition, implementation, and improvement of TVA IT’s knowledge management practices based on KCS to maintain overall knowledge quality (findability, usability, timeliness)* Develop expertise of TVA IT’s knowledge and case management processes and tools* Development and delivery of KCS methodology training across teams for various products/skillsets with a focus on process training* Contribute to the creation and maintenance of documentation repositories related to knowledge management and supporting processes* Provide KM thought leadership gained through projects, research, and benchmarking activities for both IT and other BU opportunities* Manage tools, metrics, and reporting needed to perform program oversight and governance* Maintenance of core knowledge practice deliverables, including content standard, solution quality, performance assessment plan, and communications plan* Partner with other Support and Customer Success teams to ensure effective cross-functional knowledge management* Develop and maintain a KCS Roadmap and provide regular updates to Support Leadership* Lead the identification of opportunities to enhance KCS effectiveness and efficiency* Lead the process for identifying Goals & Objectives for each KCS Role, with associated KPIs* Work with Support Leadership to ensure that each KCS Role is properly resourced and managed to meet the stated Goals & Objectives* Oversee the development KCS dashboards and reports for KCS outcomes* Provide to Support Leadership analysis, insight and strategic direction based on KCS metrics and other data* Develop a feedback loop that drives continuous improvement in KCS methods, tactics, and outcomes

Chattanooga, Tennessee Area

* Effected end user experience by leading team of 6-person team of trainers, communications professionals, and technical analysts for $65 million software project* Passionate about driving consistency, standardization, and effective use of best practices - specifically as it pertains to projects, communication, and change management* Created a multi-page guide that outlined proven practices in change management at TVA, and shared these techniques with directors and other project managers* Volunteered to take on the additional role of project manager for the Vault and Cleanup track of the ECM project* Delivered all assigned activities on-time, including valley-wide training efforts, and TVA Vault activities* Able to negotiate with other resource and project managers to effectively plan and execute the work* Delivered results in many areas, including communication, training, and support* Demonstrated a high level of accountability as part of the ECM leadership team* Proactively clarified assignments and priorities for self and team* Volunteered for additional assignments when the project schedule was at risk, and was able to deliver all assignments on-time, and on-budget* Leader in the continuous improvement space* Consistently seeks out ways to improve the status quo, both by process improvements and by leveraging technology* Embraces those with different backgrounds and experiences and effective in leveraging those perspectives* Encouraged openness and transparency with change, and demonstrated leadership for team by setting an example of behavior during challenging organizational discussions* Especially adept at "bridging the communication gap" between IT and business* Developed creative initiatives to meet functional area business objectives by documenting the vision, strategy, and processes of the group so that lessons learned could be effectively implemented in future projects

Chattanooga, Tennessee Area

* Identified, evaluated, conducted feasibility studies for potential application of emerging technologies and practices, both physical and digital.* Collaborated with business and technology units within and outside the organization to provide / gain insight into industry technical trends and innovations and supported the development of technology implementations strategies to ensure adoption across the target group.* Calculated and updated metrics that effectively communicated the business value and risk reduction of each technology demonstration.* Supported organizational health programs including developing, planning, and communicating the program continuously to ensure it met employees’ needs.* Conducted employee recognition programs that promoted continuous improvement and customer service excellence at both the individual contributor and managerial levels.* Administered and provided policy guidance for enterprise social networking and collaboration site.

Chattanooga, Tennessee, United States

* Created and managed company’s 31 Facebook pages, four Twitter accounts, LinkedIn account, and other social media pages* Trained newsroom in social media tools* Produced reporter-generated videos and audio* Wrote breaking news articles for Web publication based on news releases, interviews, and research* Entered reporter articles into Web-based content management system and embedded articles with Web-exclusive content* Instructed reporters in multimedia editing

Chattanooga, Tennessee, United States

* Created and managed company’s 31 Facebook pages, four Twitter accounts, LinkedIn account, and other social media pages* Trained newsroom in social media tools* Produced reporter-generated videos and audio* Wrote breaking news articles for Web publication based on news releases, interviews, and research* Entered reporter articles into Web-based content management system and embedded articles with Web-exclusive content* Instructed reporters in multimedia editing

Jackson, Mississippi, United States

* Crafted small-batch beers based on company recipes and standards.* Trained all front-of-the-house employees and other managers in beer production and tasting.* Created and administered beer sales contests that increased beer sales 3 percent.* Managed complete brewing process from milling, to wort production, to fermentation and filtration.* Cleaning and sanitizing tanks, cleaning the outsides of vessels, cleaning floors, and maintaining the appearance of the brewhouse and cellar.* Cellar management including yeast pitching, daily fermentation tracking and dry-hopping.* Close adherence to all SOPs and safety procedures.* Upholding and advancing quality standards.* Accurately completing all checklists.* Development and brewing of test batches for potential release.* Being a promotional spokesperson for the restaurant.* Cleaning-in-place/Sanitation-in-place using corrosives/strong acids/bases.* Basic cellar work, including transfers, filtering, fining, dry hopping, carbonating beer, and basic sensory.* Basic packaging, including kegging and canning.* Experience conducting basic laboratory work, including cell counts, pH measurement, ABV, and extract measurement.* Basic chemical hygiene and chemical handling.