Director Of Learning And Development
Current- Instituted inaugural learning environment – combining Absorb LMS for cultural and proprietary training and Plural Sight for technological upskilling - to improve employee engagement & customer satisfaction
- Authored courses on topics including culture, sales, inventory management, and proprietary technologies
- Launched 4-week new hire training plan to address employee retention & customer satisfaction; drove manager training alongside this launch to ensure priority on meeting skill set expectations within a certain timeframe
- Led the optimization, standardization and documentation of processes encompassing sales, human resources, and learning & development; simultaneously aligned tech and sales leads on ways of working and prioritization
Sep 2023 - Present
