Kat Johnston Email & Phone Number

Davenport, Iowa, Us

• Instituted inaugural learning environment – combining Absorb LMS for cultural and proprietary training and Plural Sight for technological upskilling - to improve employee engagement & customer satisfaction• Authored courses on topics including culture, sales, inventory management, and proprietary technologies• Launched 4-week new hire training plan to address employee retention & customer satisfaction; drove manager training alongside this launch to ensure priority on meeting skill set expectations within a certain timeframe• Led the optimization, standardization and documentation of processes encompassing sales, human resources, and learning & development; simultaneously aligned tech and sales leads on ways of working and prioritization

Bettendorf, Iowa, Us

Moline, Illinois, Us

BUSINESS OPERATIONS & PROJECT MANAGEMENTo Consolidated and standardized onboarding collateral and processes with the addition of a tracking system for the Learning & Development team, driving 33% in labor efficiencieso Partnered with Technology to launch a new offering – Interactive Video Tellers (IVT) – Identified and designed IVT training and operating processes including user-friendly collateral creation, train the trainer materials, and standard operating procedures for the new machines and associated technology.o Led migration to new BAI e-learning system that allowed for customized courses including transitioning courses, developing operating processes, establishing train-the-trainer materials, and updating new-hire processes.DATA-DRIVEN DECISION MAKINGo Introduced data-based technology-enabled learning checks for new-hire onboarding into previously unmeasured space; increased training retention from 60% to 90%.o Designed new hire surveys to harmonize with learning check data for quarterly adjustments to topics, time allotment or training explanations.LEARNING & DEVELOPMENTo Developed and launched company-wide empathy workshop, decreasing employee turnover by 15% and increasing same-year satisfaction by 2%.o Coordinated with cross-functional partners to develop career pathing for all levels of employment in response to new hire surveys and exit interviews.o Networked with executives to pitch executive spotlights in new-hire onboarding which contributed to increased employee retention and new-hire learning according to surveys.

Moline, Illinois, Us

Moline, Illinois, Us

BUSINESS OPERATIONSo Optimized employee assignments and schedules and initiated a mentorship program that reduced budgeted hours and improved customer satisfaction by 10%.o Designed inventory management system that reduced footprint, allowed for easier employee navigation, and reduced waste by 25%.LEARNING & DEVELOPMENTo Pioneered standardized employee training plan and created associated materials that reduced training from two-weeks to one-week and organized management team for regular pulses to discuss efficiency options.o Selected to create and lead leadership-in-training program for recently promoted supervisors.

Lake Buena Vista, Florida, Us

Communications & Leadership focused

Bachelor'S Degree, Communication, General

Associate'S Degree, Theatre/Theater

High School Diploma, Regular/General High School/Secondary Diploma Program