► Inspired cross-functional teams to design, build, and launch technology driven capabilities and operational workflows designed to: enhance the member experience, improve engagement, expand access, and increase profit. From ideation to scaled, manage portfolio of multi-channel virtual care products including telemedicine, remote patient monitoring, digital therapeutics, and virtual psychiatry integrated in provider clinics.

Yoga instruction for unique populations:► runners► persons with physical disabilities (paralysis, amputations, etc.)► people with mental illness► adults and children with developmental disabilities and learning disorders► pregnant women► athletesAvailable to teach private and group classes as well as corporate yoga classes.

► Validated new market opportunities, assessed client needs, and built ROI driven business plans for the redesigned EAP and Student Assist product portfolio► Led cross-functional teams to create, build, and launch new capabilities and operational workflows designed to enhance the member experience, improve engagement, expand access to providers, and increase revenue ► Conducted competitive market analysis to identify differentiating features; built features into new digital, clinical, and call center experiences► Using Agile methodology, managed Digital team that designed and executed against enhancement strategy; including new digital platform, guided member-focused intake assessment, telehealth scheduling tool, cCBT tools, and chat navigation; prioritize and manage backlog based on end-user feedback, client needs, and budget► Designed business models to project operational savings through labor arbitrage and investment analysis on multi-release digital features; projected revenue based on adoption targets for telehealth and digital engagement► Created go-to-market tiered product model options including features, configuration options, and associated pricing designed to appeal to multiple client segments

►Lead strategy and operations member of the transformation team formulating complex, effective strategies for the implementation of large-scale initiatives encompassing the enterprise-wide Utilization Management (UM) operations effecting multiple lines of business across the country►Determine objectives and sets priorities for implementation of the UM transformation initiatives; accountable for project management and anticipating potential threats and opportunities that impact the implementation efforts► Responsible for identifying and engaging functional area resource expertise and securing the cross functional collaboration between workstream owners in order to achieve implementation goals; create process solutions to foster internal and external customer satisfaction with the implementation process ►Proven track record for developing and leveraging relationships with peers, senior management, and clients; regularly obtain leadership and stakeholder agreement on decisions related to shifting priorities►Collaborate on the development of best practice clinical algorithms and workflows to drive the automation initiatives►Responsible for the management of initiatives focused on savings through labor arbitrage; strategic plan development and monitoring for the hiring and reduction in force strategy included in the transformation efforts►Future state process flow development and implementation for call center operations►Development and tracking of UM transformation project key performance indicators and financial savings model; including data analysis, monitoring, recommending alternative courses of action, and implementing improvements

► Designed and operationalized the standard suite of products offered in U.K. market; formulated scalable and repeatable operational models for global business► Implemented first two managed behavioral health contracts in England► Serve as the operational champion for international contracts by leading business process design and workflow development; facilitate engagement of all subject matter experts spanning areas of clinical, IT, business intelligence, legal, etc. to ensure functional models are aligned to the operational approach► Conduct new market research on health system regulations, accreditation requirements, and governing bodies; assist with business development and procurement process in global markets; financial and operational modeling ► Manage relationships with partners within NHS England Trusts; inform the client contract development process to ensure activities and performance guarantees are achievable► Design and monitor implementation project plans to ensure the successful delivery of new contracts► Lead organizational change management analysis projects post-merger to improve regional business

► Scoped, planned, and executed project strategy with a 3-month lifecycle; in a consultative project manager role, interviewed individuals from 70-person department and ascertained information for process improvement► Conducted quantitative and qualitative analysis; evaluated existing operations; identified process improvement measures► Reorganized workflows and mapped process flows to improve efficiency

► Directed external advocacy campaigns and cultivated relationships with government officials, community groups, and businesses in order to develop new donors and advocate for people with disabilities.

► Assisted clients with developmental disabilities and psychiatric disorders secure community employment ► Worked with Chicago area businesses to develop jobs for people with disabilities

► Engaged and informed community members about the fight against HIV/AIDS

► Assisted with the planning, organizing and promotions for special events and fundraising for the agency that supports children affected by HIV/AIDS

► Received Emerging Leadership award from the Chicago Department of Public Health► In coordination with Chicago Department of Public Health, assist with development of a comprehensive plan for the organization and delivery of health services to persons living with HIV within the Chicago area by allocating Title I founds from the Ryan White CARE Act ► Identify unmet need for health services among HIV positive individuals in the Chicago area► Create epidemiological and service category profile recommendations► Identify disparities in services among affected subpopulations and underserved populations

► Provided immediate counseling and appropriate referrals to victims of hate crimes, domestic violence, sexual assault, discrimination, or police misconduct via the 24-hour hotline.

► Managed community and business relationships in order to promote diversity hiring in the workplace

► Taught a Hatha flow yoga class to a group of HIV positive people once a week

► Triaged clients and provided crisis stabilization and counseling to clients as needed

► Research internship working on Improving Prevention of West Nile Virus► Hosted focus groups with different communities within Colorado to discuss health practices