Booking trips for clients through my own business, Adventure Smarter. Building custom trips for clients that cater to their individual needs

Assign duties, responsibilities, and spans of authority to project personnelWork alongside corporate entities rolling out new and existing systems with upgrading hardware, adding additional software and overall long term plans for continued business growthMaintain internal project management through internal tools while matching customer facing SmartSheet for project communication with large corporationsAssess current or future customer needs and priorities through communicating directly with customers

Front line representative responsible for understanding and fulfilling customer needs immediately after system or solution is sold to customerImplementing solutions that vary in complexity from customer to customer; from full installations with additional modules to simple installations of single terminalsConsultation with the customer on programming the system to their specificationCustomize database to best utilize Aloha POS system for FOH Operation and Managerial oversight Schedule & oversee technicians for on site support for installation Train & Go Live with FOH team members, restaurant Managers and Corporate Users Follow up with outstanding challenges at site and ensure success of restaurant operation and on site team

A part of opening management team for new stores (Miami Beach & FTL); a part of build out process, hiring, training, marketing & overall roll out of operations.Manage approximately 20 associates; including both front & back of house team members; hourly and salary rolesCreate ordering guides and standards for all locationsResponsible for all POS updates, roll out of new menu items and initiatives Creating SOPs for all positions within all Spring Chicsken locations

Manage approximately 40 associates; including both front & back of house team members Responsible for all Human Resource functions; hiring, scheduling, training and disciplining Responsible for accounting functions; weekly and monthly projections, daily forecasting, AP functions, cash handlingPlace orders, set pars on inventory and hold team accountable to cost of goodsHold team accountable for food quality & food safety standards; conduct audits

A part of opening management team at newly acquired accountAssist in recruiting, hiring & training approximately 100 NPO Groups, 50 Bartenders & 25 SupervisorsOn the job training of approximately 1,000 associates on event day for stand operationCreate standardized operating procedures for all concession operationsCreate stand operational layouts for optimal operation efficiencyBeverage Manager for creation & implementation of liquor program; ordering product, securing product & managing liquor yields by individual bartenderVerification, inputting and analyzing of all End of Month InventoryCreated and setting up all Gross Profit product displaysHired, created and administered training manual for approximately 25 Concessions Supervisors

Manage approximately 350 associates; 38 concession stands, 16 portables and 3 concession barsVerifying all end of the night closeout processes of cash and inventory handling at each locationInputting and analyzing of all End of Month Inventory; including inventory and component transfers within buildingTook lead on corporate Executional Excellence initiatives; including researching other Aramark accounts Created and set up all Gross Profit product displaysReviewed all Portion Cost Analysis and updated in WinArcsCompiled Monthly Operating Reporting toolHired, created and administered training manual for approximately 15 Concessions SupervisorsCreated Supervisor Binder for each event including spoilage initiatives, updated information, etcResolving guest complaints on any food and beverage service through Guest Service officeIncentivized associates with upselling Souvenir Soda Cups in line with corporate initiativeCoordinated and updated all menu boards, signage and digital menu boards throughout seasonAdminister and document counseling for associates; including involvement with grievances when necessarySafety Champion during 2013-2014 season; communicated all injuries within department and follow up on injuriesCreated Safety Committee and held Safety Round Tables by department to enable communication between hourly staff and management on outstanding concernsAssisted with other accounts including Made in America Philadelphia 2013, Peach Fest 2013, PNC Arts Center, Lincoln Financial Field’s Kenny Chesney Concert and LP Field’s opener, the CMA Awards 2014Nominated for 2013 Young Professional Excellence Award

Oriole Park at Camden YardsHandle all staffing of hourly associates, assisting with NPO staffingControl and manage payroll for all supervisors and hourly associatesCoordinate and supervise activities of employees, supervisors and volunteer group membersFocus is training associates in company policies and procedures and ensuring quality employee performance and customer service. As well as developing training programs for all associates.Ensure compliance with federal, state and local regulations regarding liquor, sanitation, payroll, employment and EEO.Verify sales reporting and cash handling and prepare various cost and operational reports as required.Provide and administer effective system for cash and maintenance of inventory levels.Develop ideas on increasing gross margin with both introduction or products as well as price comparisons.Handle and administer all RACs for associates

Contact with suppliers regarding pricing, availability information, specifications and placing ordersData entry and general administrative dutiesDistribute work orders as well as completing work orders on a routine basisSnow removal operations preparationDaily Event checklists preparation as well as break down of eventsHandle budgeting of purchase orders as well as completing invoicesParticipation in Command Post during Eagles games

Manage up to 6 concession stands during eventsOverall inventory and cash managementKeep food equipment up-to-date and clean before the start of each homestandAdvise new employees on job responsibilities; training employees

Assistant Human Resources ManagerManage the scheduling and staffing of 300+ employees Manage non-profit groups, including non-profit compensation Processing of new hire paperworkManagement of employee HR issues

Human Resources: Assist with organizing employee files, discipline, scheduling and staffing coordinationCatering: Schedule employee shifts, customer service response and oversaw eventsRetail: Manage all aspects including sales associate, inventory manager, cashier and supervisorOperations: Manage concession stands; including employees and inventoryWarehouse: Manage incoming inventory as well as inventory transfers Marketing: Presentation for a new “Healthy” Stand to be implemented at PNC Park