• Managed salon opening and closing tasks, keeping salon clean and team organized.• Helped team handle high-volume work by prioritizing tasks and organizing/ordering supplies.• Operated telephones to answer, screen, and forward calls, providing information, takingmessages, and scheduling appointments.• Served guest needs at busy salon facility, including scheduling and confirming appointments.• Boosted sales by promoting retail products and additional salon services.• Maintained COVID-19 safety protocols, such as conducting pre-screening questionnaires,gathering customer information for contact tracing and maintaining a sanitized and cleanlyenvironment.

• Helped customers navigate store, complete sales, and process returns.• Resolved concerns using strong communication and conflict management skills combinedwith expert sales abilities.• Created memorable customer experiences by offering personalized sales support.• Oversaw accurate accounts payable and receivable actions by distributing invoices, updatingaccounts, and issuing payments.• Promoted productivity by handling all administrative tasks, including schedules andcorrespondence.• Oversaw and created all custom flag graphic designs.

• Implemented current best practices based on knowledge of social media trends and contentstrategies.• Communicated messages in line with mass marketing strategies by developing voice, andaesthetic, and theme to social media marketing.• Engaged daily with community using posts, stories, and tweets.• Monitored social media content to maintain continuity across platforms.