Addresses and resolves student inquiries and issues promptly to ensure a seamless experience with the Microsoft Learn Student Ambassador Program.Guides students in achieving milestones and advancing their careers in tech through personalized support and resources.Coordinates and executes program events, including workshops and seminars, to enhance student engagement and learning.Contributes to the development and refinement of program handbooks to ensure clarity and effectiveness in student guidance., including managing data accuracy using client documentation.Creates and develops instructional tutorials to aid in the success and growth of the program and its participants.Encouraged and supported students in staying motivated and resilient, even in the face of rejection or setbacks.Tools: Microsoft Office (Ex: Docs, Sheets, Forms, Teams, SharePoint, etc. ), Azure DevOps, Oracle, Power Aps, and ServiceNow (SNOW)

Promoting MiCreate's mission of empowerment for survivors of human-trafficking through legal, business, and financial mentorship. Coordinating the expansion of Micreate's mission for at-risk youth. My responsibilities include; Project management and development for a Youth Entrepreneurship Program (from conception to delivery) for at-risk youth and young victims of human trafficking, including research and community outreach for the curriculum. Areas of focus include: emotional intelligence training, conflict resolution training, work-readiness training, grant writing research, proposal writing, and grant management for this program.

My responsibilities include: Verifying client comprehension of legal contracts and membership benefits, assisting members with maximizing membership benefits and options, working with clients to retain volume and business in order to prevent cancellations, traveling between different resort plazas to provide these services, researching industry statistics and competition in order to develop better sales tools and membership improvements, working under pressure in fast-paced environment, disarming hostile clients who need extra support and attention, managing clients' emotions when problem-solving, working alongside different departments to accomplish time-sensitive tasks, collaborating with clients' attorneys to reduce client financial exposure or increasing membership comprehension, assisting corporate teams with credit card dispute resolutions and negotiating dispute withdrawals, connecting clients with third party service providers and mediating third-party communications, facilitating communication between clients and sales associates, recording, preparing, and distributing meeting notes, follow up with client accounts that have gone into default, follow up and dispute resolution with clients that have made social media and internet complaints, and adapting to daily changes in business rules, contracts, and operations.

My responsibilities included: Using mindful and targeted sales strategies to develop membership options and programs to fulfill client needs, in-depth contract knowledge, sales-pitch development, perform cost-benefit analysis for existing and prospective clients, contract review with prospective and existing clients, problem-solving under pressure, providing creative solutions, and developing and maintaining long term positive relationships with clients. Successfully generated over $2,000,000 USD within this term.

My responsibilities included: Funding startup costs, locating sustainably sourced and ecologically appropriate products, designing marketing campaigns, social media management, educating clients about harmful industries related to retail consumption, legislative attempts toward more sustainable options and policies within our community, developing and maintaining positive relationships with clients and suppliers, providing optimal customer service, and continued research and education about harmful industries, innovative and prospective future industries, and in-depth product knowledge for on-the-spot inquiries and client-training.