Katphin Moo Email and Phone Number
Katphin Moo work email
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Katphin Moo personal email
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Katphin Moo is a Director, Scalable Support at Figma; Nonprofit Board Member at Figma. He possess expertise in editorial, editing, content management, publishing, layout and 49 more skills. Colleagues describe him as "Katphin - what can I say - amazing. Not only are his technical skills brilliant, his customer service and follow up is exemplary. We live in an online world, but more often than not, we need a human to sort out complex issues. I cannot recommend Katphin enough to do that in his current role with FB - care, kindness, professional and followed up remembering that I am a human that needed help." and "Katphin is very nice. A brilliant helper, when we meet the ads issue in facebook he help us pass the information to right team. His professional attitude is impressive. He has a very real sense of responsibility and obligation to making the Facebook a better society and company."
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Director, Scalable SupportFigma May 2024 - PresentSan Francisco, California, Us
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Board MemberUnite 2030 Aug 2021 - PresentNew York, New York, Us -
Director, Scaled EnablementMeta Mar 2022 - May 2024Menlo Park, Ca, UsLed the Partner Enablement function for Meta's creator programs. The team was responsible for partner education materials, training of in-house partner managers and third-party service agents, and overall tooling for our operations. We serviced Meta creators through digital marketing, online communities, and vendor-operated call centers. -
Head Of Growth, Community And Social Impact PartnershipsMeta May 2020 - Mar 2022Menlo Park, Ca, UsLed Content, Channel Marketing, and Community Management teams. Responsible for lead generation, product adoption, and revenue, across a range of products and audiences.
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Head Of Content, Community And Social Impact PartnershipsMeta Jul 2019 - May 2020Menlo Park, Ca, UsLed content strategy function for two organizations - Community Partnerships and Social Impact Partnerships. Key initiatives included Giving Tuesday, Facebook Community Learning Labs, and the Facebook Blueprint Community Management Certification.
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Content Strategy Manager - Business EducationMeta Sep 2018 - Jul 2019Menlo Park, Ca, UsLed 3 teams of Content Strategists and Instructional Designers. We created and managed content for Facebook Blueprint (eLearning, ILT, and certifications), and the Business Help Center, in service of our largest agency partners and advertisers.
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Content Strategy Lead - Business EducationMeta Aug 2016 - Sep 2018Menlo Park, Ca, UsLed a team of Content Strategists who created and managed content for Facebook's Ads Help Center and Blueprint properties.Product areas included Facebook's core ads interfaces, Instagram, Messenger, WhatsApp, and a suite of measurement products.
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Content Strategist - Ads Help & EducationMeta Oct 2014 - Aug 2016Menlo Park, Ca, UsFounding member of Facebook's Ads Help & Education team within Business Product Marketing.Covered content needs for several Facebook advertising products, including the Facebook pixel, dynamic ads, lead ads, and measurement.Worked cross-functionally with Product, Product Support, SMB, Forensics, Growth, Engineering and Product Marketing on projects to drive product adoption and revenue. Developed data-driven solutions to scale education and reduce support costs.Surfaced customer insights and feedback to product teams to improve the advertiser experience.Responsible for interviewing, team onboarding and mentorship. The original team of 4 grew to more than 25 in its first 2 years.
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Content Specialist - Community OperationsMeta Dec 2013 - Oct 2014Menlo Park, Ca, UsUsed HTML/CMS to write and edit support content for the Facebook community, including Help Center, contact forms, checkpoints, Support Dashboard and automated/common responses.Worked cross-functionally to support platforms and products such as Facebook Wi-Fi, feature phones, m-touch, mobile operators, Onavo, Slingshot and more.Supported Site Integrity's spam vertical with their content needs.Used SQL and other data tools to manage the team's metrics and measure the effectiveness of content across global markets. Implemented A/B testing of educational content to help develop editorial strategy.
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Sub-EditorAustralian Associated Press - Pagemasters Feb 2013 - May 2013Paddington, New South Wales, AuWorked remotely as a sub-editor for a variety of newspapers in Queensland and the Northern Territory, Australia.Involved in copy-editing, headline writing, fact-checking, clearing content for legal and cutting copy to fit.Newspapers included the Northern Territory News, Townsville Bulletin, Cairns Post and several local publications. -
Sub-EditorNews Ltd Jul 2010 - Feb 2013Sydney, Nsw, AuWorked as a sub-editor in Adelaide, South Australia for print and web publications.Publications included The Advertiser, Sunday Mail, Messenger Newspapers, several national News Limited publications and their digital products.Used CMS to curate and edit content for adelaidenow.com.au and The Advertiser's iPad app.Designed layouts for news, sport, entertainment and specialist publications.Copy edited, wrote headlines, fact-checked and cut copy before print.Worked under heavy deadline pressure in large and small teams as an individual contributor and leader. -
ReporterNews Ltd Jan 2009 - Jun 2010Sydney, Nsw, AuWorked as a reporter for South Australia's only metropolitan daily paper, The Advertiser, and its Sunday paper the Sunday Mail.Reported in the areas of general news and sport.Became proficient in T-line shorthand at a speed of 120 words per minute.
Katphin Moo Skills
Katphin Moo Education Details
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University Of South AustraliaCommunication
Frequently Asked Questions about Katphin Moo
What company does Katphin Moo work for?
Katphin Moo works for Figma
What is Katphin Moo's role at the current company?
Katphin Moo's current role is Director, Scalable Support at Figma; Nonprofit Board Member.
What is Katphin Moo's email address?
Katphin Moo's email address is ka****@****ook.com
What schools did Katphin Moo attend?
Katphin Moo attended University Of South Australia.
What skills is Katphin Moo known for?
Katphin Moo has skills like Editorial, Editing, Content Management, Publishing, Layout, Journalism, Digital Media, Social Media, Content Strategy, Management, Leadership, Headline Writing.
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