Katrena Plummer Email & Phone Number

Cibolo, Tx, Us

San Antonio, Texas, United States

Responsible for the development, administration, and management of the grant. To include hiring, monitoring, training, supervising, coaching, and evaluating project staff. Supervising the development and/or administration of all participant/program assessments to determine achievement of grant program goals and objectives. While supervising the maintenance of accurate grant program and participant data to generate monthly/quarterly/annual reports to evaluate the performance of the participants to obtain the project objective.Provides reporting and performance analytics for Student Success advising teams in support of key processes. Tracks, analyzes and recommends interventions for students with metrics indicating need for counseling or advising. Establishes reporting needs for effective decision making; mines data from disparate sources to provide comprehensive information perspective. Identifies patterns and trends that may impact student success.Conducting special population reviews with team members and other stakeholders. Having initiative, innovation, self-motivation, and the ability to focus on quality and continuous improvement. Coordinates case/project management including initiating, training, advocacy and records oversight. Interprets policies, implements strategies and assists in the development and administration of short- and long-term goals and objectives; helps set unit goals and programs plans and implements and evaluates success. Recommends solutions for improvements to organizational policies, procedures, and processes with a focus on simplification and standardization. Develops, writes, and implements standard operating policies and procedures.Collaborates with the City of San Antonio, program partners, training providers, and employers Ensures adherence to federal rules and regulations for grant management. Identifies, designs, plans, and implements improvements to grant implementation and services.

San Antonio, Texas, United States

Managerial assistance to Director; oversees the department's operation as needed including complex problem resolution, responding to administrators' requests for information, supervising SFA classified staff, and assigning/scheduling work.Overseeing the daily operations of several financial aid programs such as scholarships, grants, Hazelwood, loans, and/or federal work-study; maintains appropriate records, maintain/update related procedures, and provides information to students.Performing professional judgment reviews based on dependency override cases and families’ extenuating circumstances and their more current financial situation; makes final determination on the outcome of the reviews. Reviewing and evaluating hardship cases and making packaging policy determinations as appropriate. Coordinate, prepare and deliver financial aid presentations on/off campus to students, parents, counselors, and community groups; provides specific information and make federal applications available to interested parties; answers questions relating to all areas of financial services. Serves on various councils and committees at the District or college level. Performs all duties inherent in supervision, which includes but not limited, to the following: Recommends and/or approves all personnel actions, hiring, promotions, transfers, terminations and disciplinary actions. Also approves/disapproves leave, schedules work assignments and conducts performance evaluations.In-depth knowledge of federal, state and Alamo Colleges District’s regulations related to determination of eligibility, awarding, and disbursement of student financial aid funds. In depth knowledge of the BANNER Student Information System or processing of financial aid using another common S.I.S. The processes used to manage funds, including knowledge of the return of funds to the Department of Education, the state of Texas, or individual donors.

San Antonio, Texas Area

•Develop a strong preforming Financial Aid team that has helped Admissions exceed start plans. Continuously helping the Academics Department accomplish their retention targets. Helping Career Services and Student Services to implement ways to increase our overall student satisfaction. •Hire, train, manage, and provide leadership to the Financial Aid Officers, Accountant, Student Workers, and Veteran Student Workers. Ensuring that excellent customer service is being provided. Strategized, organized, and lead the financial aid office to ensure that the new student planning activities support the matriculation of new students and the retention of continuing students •Ensures compliance with all Federal, State, and DCEH regulations, rules, and guideline. Ensuring the goals and metrics are being meet by achieving the timely collection of Title IV Aid.•Provide results-driven culture by providing professional development opportunities for staff, setting clear goals and expectations. Requiring the staff to hold themselves accountable for their results•Counsel students and parents regarding financial plan and eligibility, and making sure all students (new, re-entry, and continuing) are aware of their financial obligations to the school as well as well as the appropriate financial resource available to them. •School Certifying Official ensuring the accurate reporting and billing for students utilizing veteran benefits. Keeping up to date with rules and regulations provided by the Veterans Benefits Administration and the SCO Handbook to provide excellent service for over 260 VA students.•Enhancing the success of the campus by creating and implementing effective strategies that have been effective in developing a high-performing enrollment team. Complete Strategic Planning and Institutional Effectiveness Planning for Financial Aid, Accounting, and Veteran Affairs

San Antonio, Texas Area

Counseled and processed students’ eligibility for Title IV. fundingEnsured accuracy and timeliness in all areas of responsibility Reviewed, approved, and disbursed Federal Funds.Processed verifications for students selected for verificationReconciled all payments, Accounts Payable, and Accounts Receivable.Packaged and processed financial aid files.Maintained Veteran Benefits package and account for accurate reporting and billing with agencies.Worked closely with TWC and the WIA program, assisting with cost breakdowns and finding eligible students for their programAssisted the Director on other phases of financial aid and customer service issues.Maintained a high level of customer service to students and parents on financial aid issues and concerns.Ensured compliance with federal and state institutional policies.Conferred with lenders and guarantors concerning student accounts.Monitored aged balances of all accounts and ensures that delinquent accounts are followed up.Experienced in Student Accounts, posting payments (All Title IV, SLM Financial, 3rd party, & student payments.)Experienced in Collections

San Antonio, Texas Area

•Counseled and processed students’ eligibility for Title IV. Funding. Ensured accuracy and timeliness in all areas of responsibility. While determining student’s dependency status•Processed verification's for students selected for verification. Reviewed, approved, processed, and disbursed Federal Funds and financial aid files. •Assisted the Director on other phases of financial aid and customer service issues. Maintained a high level of customer service to students and parents on financial aid issues and concerns.•Ran credit reports on SARMA to determine student needing a cosigner for private loans•Prepared folders for internship