Katrena Barcena Email & Phone Number

Irvine, California, United States

Monterey Park, California, United States

Monterey Park, Ca

City Of Industry, Ca

As a National Accounts Coordinator my responsibilities include:• Issuing quotes• Updating pricelists and data sheets• Assisting with Product Development for new schemes• Processed sample requests• Processing and Expediting all orders for these accounts• Issuing RGA's/Debits/ Credit Memos• Reviewing and Processing Charge backs from the customers• Worked with the buyers directly in order to increase salesAs a Project Manager, my responsibilities include:• Sourcing and quoting custom projects• Processing customer's purchase orders and maintaining updated project files • Submitting ACAD Drawings and Finish Samples to Designer's for approval• Releasing and follow thru of Projects in the Factory• Issuing purchase order requisitions to off shore and domestic vendors• Reviewing finial product from off shore and domestic sources to confirm that what was produced was per the approved ACAD drawing• Maintaining up to date project files.

2005 - 2007As a Customer Service Manager I strive to maintain a high level of Customer Service to both internal and external customers. With the Assistance of The Customer Service supervisors for both divisions of the company I have been successful in the streamlining of policies and procedures to allow both divisions to operate the same. Duties Included but not limited to:Supervision of 2 Customer Service Supervisors, 4 Return Authorization Representatives, and 7 Customer Service RepresentativesAssist National Sales Managers with quotes, Rebates, Advertising, and other programsReview and Approve all Charge backs and Returns over $500.Review Customer's ledgers and process weekly adjustmentsReview and make any necessary commission adjustmentsWork with Purchasing to review forecasts, expedite open PO's and maintain a 97% fill rateCreate and Implement Departmental goalsWork with Product Development to schedule product knowledge classes on new and existing productWork closely with Credit department to set up New Accounts

Duties Included but not limited to:Supervision of 1 Return Authorization Representative and 4 Customer Service RepresentativesReview and Approve all Charge backs and Returns under $500Maintained Customer AccountsUpdated Address BookReview Daily, Weekly and monthly reportsAssist Assistant Manger with various TasksProcessed Import, Priority Orders and Special Orders

Included but not limited to:Processing of domestic and import ordersTrack Purchase Orders, Provide Inventory checksAssist Customer with technical questions on lighting productsProcessed Return Goods AuthorizationsResearched Charge backs, Issued credits and debitsSeminars Attended Communication with Tact & Skill How to Motivate, Manage and Lead a Team Knock Your Socks off Customer Service Supervising for First Time Supervisors & Managers