I am a people person with over 7 years of experience in e-commerce. I love to connect with customers and colleagues and create lasting relationships. I love to grow with the company I work for and take on new challenges and responsibilities. I am interested in working in a flat and flexible organization where I can have autonomy and impact. I am looking for new opportunities and challenges that will allow me to apply my skills and experience and make a difference.
-
People PartnerFlaschenpost Services AgCologne, Nrw, De
-
People PartnerFlaschenpost Services Ag Sep 2021 - PresentKöln Und Zürich-Designed and implemented a comprehensive on- and offboarding process-Conducted regular surveys and analyses on employee satisfaction (eNPS: Employee Net Promoter Score, Gallup Q12)-Developed and implemented attractive and competitive employee benefits-Planned and executed internal & external stakeholder events-Advised the department heads with hiring and recruiting process -
Lead Customer ExperienceFlaschenpost Services Ag Feb 2020 - Aug 2021Zürich, Schweiz-Coordinated and executed the customer experience strategy, goals and initiatives-Ensured that every touchpoint along the customer journey is optimized to exceed customer expectations-Trained and empowered the customer experience team to develop their full potential and individual strengths-Website/Webshop relaunch: Responsible for full circle customer experience lifecycle
-
Lead Customer SatisfactionFlaschenpost Services Ag Jan 2018 - Jan 2020Zürich-Trained and empowered the customer satisfaction team to develop their full potential and individual strengths-Analyzed customer data and feedback to identify pain points and opportunities for improvement-Communicated and collaborated with various internal teams to enhance customer satisfaction, loyalty, and advocacy-Implemented new ERP system
-
Customer Satisfaction AgentFlaschenpost Services Ag Aug 2016 - Dec 2017Zürich, Schweiz-Managed customer inquiries via phone, email and chat-Processed customer orders using various software solutions-Complaint management
-
Sales & Marketing AssistantBaur Au Lac Jan 2013 - Jul 2014Zürich, Schweiz -
RezeptionistinSofitel Luxury Hotels And Resorts Oct 2011 - Nov 2012Hamburg, Deutschland
Katrin Becker Skills
Katrin Becker Education Details
-
Exelsior Hotel ErnstHotelfachfrau
Frequently Asked Questions about Katrin Becker
What company does Katrin Becker work for?
Katrin Becker works for Flaschenpost Services Ag
What is Katrin Becker's role at the current company?
Katrin Becker's current role is People Partner.
What schools did Katrin Becker attend?
Katrin Becker attended Exelsior Hotel Ernst.
What skills is Katrin Becker known for?
Katrin Becker has skills like Hotels, Customer Service, Hospitality Management, Hospitality, Event Management, Sales, Marketing, Hospitality Industry, Marketing Strategy, Event Planning, Marketing Communications, Social Media Marketing.
Not the Katrin Becker you were looking for?
-
Katrin Becker
Fulda -
Katrin Becker
Darmstadt -
1uni.lu -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial