Katrin Berg Email & Phone Number

Stockholm, Se

At Ragn-Sells we see waste as a resource. We drive the transition to a society based on circular principles in a low carbon economy. Ragn-Sell also contributes to a transition into a circular economy, where waste is turned into resources to secure the access to raw materials in society. We collect, treat and recycle waste and residual products from businesses, organisations and households.

Book me here: https://www.wisory.se/radgivarna/katrin-berg

Brilliant help companies grow their business by improving their customer and employee experience. We support you in measuring, analyzing and acting on relevant insights. As a consultant I guide you when designing your surveys, interpreting the results and put actions to improve your way of working with CX.

Stockholm, Sweden

Proactive not Reactive - develop a truly customer centric organization to ensure an innovative and thriving business in the long run. We assess present capabilities to understand the maturity of customer centricity and make further actions based on that.Working on a book about the company skill sets required to develop a solid CX, including concrete actions. Based on research, own experience and interviews with well known successful companies.

Stockholm, Sweden

Enabling customer driven growth - supporting companies finding growth opportunites by identifying poential by analyzing present and potential customerbase as well as mapping customer journeys.

Team of 1 direct report + leading Customer Experience Mgrs in countries. Mgmt team Business area eCommerce & Logistics & sponsor engagement with CEO PostNord Group.Responsible for the group strategic priority: Customer Experience focusSelected achievements• Put a customer voice in the organization and severely increased customer insights by: - Implementing customer feedback methods in all countries (APP, SMS, web) and AI-tool for text interpretation -… Show more Team of 1 direct report + leading Customer Experience Mgrs in countries. Mgmt team Business area eCommerce & Logistics & sponsor engagement with CEO PostNord Group.Responsible for the group strategic priority: Customer Experience focusSelected achievements• Put a customer voice in the organization and severely increased customer insights by: - Implementing customer feedback methods in all countries (APP, SMS, web) and AI-tool for text interpretation - Use of big data analysis and visualization to understand customer feedback related to different services, regions and sending company.• Initiated a customer centric transformation: - Created a roadmap for improvements and continuous development - Engage and involve by looping customer insights and stories in organization Show less

Team of 6 colleagues. Mgmt team BA e-Com & Logistics.Grow export sales; Commercial responsibility for European Partner network; Push transformation from product to solution selling; Insight based selling and “Go-to-market-plans”. Selected achievements• 12% increase of export sales by sales execution plans, follow up of KPIs, internal sharing of best practice, sales training, market activities and partner management. • On target re-branding of the Nordic product… Show more Team of 6 colleagues. Mgmt team BA e-Com & Logistics.Grow export sales; Commercial responsibility for European Partner network; Push transformation from product to solution selling; Insight based selling and “Go-to-market-plans”. Selected achievements• 12% increase of export sales by sales execution plans, follow up of KPIs, internal sharing of best practice, sales training, market activities and partner management. • On target re-branding of the Nordic product portfolio in 5 markets (customer facing and internal); deciding on new names, change in ERP-systems, customer portals, web, sales presentations, etc. • Increase of sales competence by sharing market and customer insights, developing insight based value propositions.• Increase of employee engagement: struggling with low engagement I started a Business Area team-day – plan, lead and facilitate 2/year. One year increase from 64 to 80. Show less

Stockholm, Sweden

Support strategic focus Growth of Nordic market share; Become customers preferred choice; Reach position as “leading player in Nordic region”; Unify sales under one company, one brand.Selected achievements• Growth of Nordic market share by identifying growth potential in present and potential customer base, pursuit of prioritized segments and “most wanted customers”. • Increase of customers “Business partner-score” by developing service offering to Nordic Key Accounts, use of… Show more Support strategic focus Growth of Nordic market share; Become customers preferred choice; Reach position as “leading player in Nordic region”; Unify sales under one company, one brand.Selected achievements• Growth of Nordic market share by identifying growth potential in present and potential customer base, pursuit of prioritized segments and “most wanted customers”. • Increase of customers “Business partner-score” by developing service offering to Nordic Key Accounts, use of internal benchmark to identify customer-best-practices, setting up a Nordic commercial forum facilitating dialogue between country sales mgrs. to push progress on Nordic.• Enabling decreased costs for customer processing, marketing and service development by transforming 13 local companies to 1 Nordic company. Show less

Early on board to drive Nordic expansion and transformation from “local” to “Nordic with a strong local presence”; Start up of a Nordic Commercial function. Selected achievements• Improved hit-rate on Nordic tenders by developing new ways for internal cooperation and basing commercial decisions on a Nordic, rather than local perspective. (Start up and run the Commercial Committee, the management forum for commercial decisions on our largest Key Accounts.)• Identify customer… Show more Early on board to drive Nordic expansion and transformation from “local” to “Nordic with a strong local presence”; Start up of a Nordic Commercial function. Selected achievements• Improved hit-rate on Nordic tenders by developing new ways for internal cooperation and basing commercial decisions on a Nordic, rather than local perspective. (Start up and run the Commercial Committee, the management forum for commercial decisions on our largest Key Accounts.)• Identify customer growth potential by analyzing full Nordic customer base combined with customer market and industry insights matched with present capabilities. • Strategy commitment and increase of employee engagement by starting up starting Nordic Key Account Manager network, visualizing the Nordic strategy and involving sales organizations in identifying opportunities and ways to work. From one of the network meetings: “Finally, now I know where we are headed and it makes sense. Knowing and trusting each other and learning about the capacity of the group is the basis to grow our talk about our common customers”.• Project management of Nordic major bids: plan and lead the work with a joint solution and cost suggestion as well as prepare and lead customer meetings and negotiations. Show less

Team of 10 colleagues (1 team mgr) located in 3 cities. Mgmt team Market & Sales.Sales skills and product training; Tender management major opportunities and Key Accounts; Solution design and implementation of customer integration. Selected achievements• Increase of customers “Sales person-score” by implementing a “Sales training program”. Visualize goal – identify gaps by mapping present situation – designing program. In one year, all Sales reps certified in step… Show more Team of 10 colleagues (1 team mgr) located in 3 cities. Mgmt team Market & Sales.Sales skills and product training; Tender management major opportunities and Key Accounts; Solution design and implementation of customer integration. Selected achievements• Increase of customers “Sales person-score” by implementing a “Sales training program”. Visualize goal – identify gaps by mapping present situation – designing program. In one year, all Sales reps certified in step 1.• Win rate of 52% for major opportunities and Key Accounts. • Speed up of customer integration process by structuring approach. Show less

Team of 35 colleagues (2 team mgrs.) located in 8 cities. Mgmt team Market & Sales.Design, implement and follow up the operative solutions for Key Accounts. Selected achievements • Increased quality when on-boarding new customers. Increase of Standard Operating Procedures for Key Accounts (57 to 91 out of 115), documenting the operative solution. SOPs being of vital importance for the operative and commercial aspects of a contract.

Team of 13 colleagues. Mgmt team Market Develop Third Party Logistics (TPL)-concepts; Tender management Key Accounts and TPL-solutions; Project management customer implementation.Selected achievements• Increased tender win rate from 5 to 10% (still small unknown player on the market).• Winning and implementing the 1st large TPL account ONOFF. • High customer satisfaction when implementing new warehouse-outsourcing-set ups.

Development of Third Party Logistics solutions primarily with focus on retail and store replenishment.

Areas of responsibility• Development and maintenance of our B2C Products. • Supporting sales in customer dialogue and with sales supporting material Example of achievements• Project member in the team developing mobile credit card payments on delivery. • Developed the first solution for home deliveries of groceries for the early players on the market.

Management trainee program with purpose to get an overall perspective of Posten covering all industry segments which Posten operated in. A year mixed with management education and Project work for different departments/functions. Together with a couple of trainee colleagues we took the initiative to start up a trainee network with ICA, Arla and Tele2 in order to share experiences and learn from other businesses.

Master'S Degree, Business Administration; Program "International Business Studies With Focus On Sme"

Activities and Societies: *Active in the student union (93-94), e.g. planned, found sponsors and hosted a champagne tasting. Quite popular.

Business Innovation

- Defining the scope of business innovation issues for the organization - Leading and facilitating workshops in idea generation and design.

Executive Management Program (Emp)

Executive Management Program (EMP) with focus on developing managerial skills in the areas of Strategy, Finance, Organization, People.

Management & Leadership

for PostNord by Mannaz