Katrin Binyon Email & Phone Number

High performing and customer service focused in the banking industry.Resourceful and self-driven, motivated and committed to giving excellent customer service, by ensuring all their banking needs are met. Delivering fair outcomes and working together as one team with partner colleagues to attract and retain customers, deepening their relationship with the bank. Passionate about making sure all our customers are dealt with quickly and professionally by supporting fair outcomes, making appropriate referrals to ensure our customers needs are met by the right person or channel of choice as appropriate.

Deliver a high level of customer experience by ensuring customer needs are met, delivering fair outcomes and making appropriate referrals to Mortgage and partner business areas where additional needs have been established to build and deepen customer relationships.Effectively comply with the Risk Management Framework including the banks Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure I have the appropriate skills and knowledge to remain competent and accredited to undertake my role. Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers.Take ownership of personal development and performance, and regularly assess and develop my performance during coaching, feedback and 1:1s whilst supporting colleagues' capability by sharing expertise and coaching. To embrace the Bank's Vision, Values and Behaviours, bring the brand personality to life and demonstrated my commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect

Welshpool

Delivering excellent customer experience by working in partnership with branch colleagues, ensuring all customers are dealt with quickly and professionally by supporting fair outcomes, making appropriate referrals to ensure customer needs are met by the right person or channel of choice.Proactively managed my time, making sure I am in the right place at the right time, supporting overall customer branch experience and helping ensure that customers are dealt with quickly and professionally, working flexibly across all zones of the bank including 'Meet and Greet', counter, self service and enquiries.Comply with all role competency and focus on customer experience to consistently deliver fair outcomes for customers.Undertake Non Personal Account routines, such as balancing them and ensuring the accounts have been correctly used and managed, chasing up any outstanding balances.Accurate cash, cheque and key control practices, taking ownership of counter routines, Cashpoint and Instant Deposit machine routines such as balancing and accuracy, replenishing as required.

Line Supervisor. Managing a small team of people on a production line of toiletries, ensuring final products are of an excellent quality produced to meet customer demand.

Gcse, A Level

A-Level In Law, German And Sport Science