led strategic restructuring of the roadmap to facilitate post-acquisition short-term commercial goals to cross sell Maropost Marketing Cloud to Commerce Cloud & Retail Express merchants

- implemented product management process and tooling to close the gap between customer needs, commercial value and engineering outputs- led strategic planning and implementation of product roadmap to align with, and achieve, company goals- conduit between Sales, Marketing, Customer Success, Support & Engineering to communicate our product vision, foster a culture of collaboration & transparency and excite the teams to move towards a common goal- conducted qualitative and quantitative user research, competitor analysis & market research to improve decision-making & validate hypothesis- responsible for prioritising objectives & initiatives and problem space definition; including defining objectives, target customers, success metrics, user needs, requirements, MVP definitions & iteration candidates- collaborated with Product Owners/Designers & Tech leads to crystallise requirements, define scope, assess implementation approaches & estimates, review & critique low fidelity wireframes, review & approve user stories & assist in maintaining backlog - collaborated with Content Managers & Marketing teams to create Launch plans and coordinate activities; reviewed & approved content and assets- produced video content to promote, showcase and educate staff & users on new releases, with a focus on communicating a clear why / value proposition- led product showcases, client webinars & workshops, represented the product function in company updates and facilitated internal staff training & coaching- Product & Subject Matter expert; assisted as Solutions Engineer in technical Presales, VIP client escalations and complex API integration projects- conducted continuous market research and competitive analysis- reported directly to the CEO and led a small team of Product Owners/Designers & Business Analysts

- managed inbound SMB pipeline- strengthened omnichannel value proposition by conducting user research, identifying solutions for partnerships and project managing the development of key integration projects- managed collaboration and partnership with eCommerce agencies to accelerate omnichannel growth, transition clients from EOL products, and generate partner revenue- Assisted sales, support and engineering teams as a Product & Subject Matter Expert (Retail / Supply Chain)

Developing & documenting Supply Chain teaching scenarios in ERP system Netsuite for the course “MGT327 Supply Chain Information and Technology”

- led strategy development and implementation for all wholesale and retail functions- responsible for Retail / Wholesale Operations & Supply Chain Management (Purchasing & Receiving, Stock Control, Warehousing, Order Management, Invoicing & Dispatch, National & International Logistics, Supplier Management, Forecasting, Defining and Monitoring of KPI’s)- ERP System Administration, Customisation & Training (Wholesale)- Implementation of Retail Management & eCommerce Software (Retail), eCommerce Product & Content Management

Developing & implementing solutions, processes and procedures to organise & optimise the production, storage, indexing and handling of marketing assets within the International Office