Katrin H. Email & Phone Number

- Follow all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events and product complaints- Respond to unsolicited consumer, health care professional, and other external customer requests for medical and safety information- Understand multilingual inquiries, properly translate and write in both English and native (primary) language- Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes- Formulate and provide accurate responses utilizing approved labelling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data)- Perform follow-up with enquirers at request of client- Provide training support as mentor and trainer for new hires- Assist in supporting the Quality Assurance function within the department

London, United Kingdom

- Leverage expertise to prioritise, resolve and respond to complex customer enquiries in a timely and professional manner using phone, email, chat and other online tools- Act as a customer advocate to drive issue resolution and contribute to product enhancements and development- Test systems, report any issues, follow-up, verify solutions and report back through various channels to the relevant stakeholders- Review solutions being handled by other support teams and provide feedback - Train, supervise and quality assess casework for peers and new members of the team- Contribute to and act as the editor/publisher for the internal and external knowledge base- Manage practices, processes and workflows to effectively deliver on service commitments

As above, prior to divestment of the 'IP & Science business' (now Clarivate Analytics) from Thomson Reuters.

Luton, United Kingdom

- Owning cases, resolving customer enquiries and responding to customers in a professional, polite and clear manner- Providing customers with an excellent level of support and recording details of inquiries, complaints, and comments, as well as actions taken using a dedicated case management system- Liaising with other departments to help resolve issues raised by customers

Guenthersdorf/Leipzig

- Serving customers, dealing with enquiries and complaints

Bsc Degree In Science In Nutritional Science And Home Economics

Subjects included Informatics, Business Studies, Marketing, Service & Quality Management, Consumer Behaviour, Psychology, Food Technology.

Nutritional Science And Home Economics