• Assisted customers with issues, providing prompt and efficient resolutions.• Discussed maintenance jobs with engineers and clients to ensure smooth completion.• Maintained detailed records of tasks that required follow-up to guarantee their successful completion.• Provided quotations on repairs and discussed pricing with contractors to ensure customer satisfaction.• Managed and documented help desk tickets, ensuring accurate tracking and resolution of issues.• Documented customer interactions and solutions in a detailed and organized manner.• Collaborated with team members to share knowledge and improve overall help desk operations.• Responded to customer queries in a timely and accurate way, via phone and email.• Followed communication procedures, guidelines, and policies to ensure consistency.• Took the extra mile to engage customers and provide exceptional service.• Updated our internal databases with information about technical issues and useful discussions with customers• Maintained a strong attendance record, demonstrating reliability and dedication to work by not taking any sick leave or being late.

• Managed admin inboxes• Managed communication with property landlords regarding maintenance, finance, and other issues• Managed the maintenance team, including delegating tasks and managing the maintenance calendar• Provided quotes for maintenance work to landlords• Negotiated costs of works with contractors in order to obtain the best value for clients• Demonstrated a track record of managing rental properties• Handled complaints and providing solutions• Dealt with day to day enquirers from landlords and tenants• Explored customer feedback and noted changes to make.• Budgeted overall costs to improve profitability

Liaising with contractors to get jobs done safely and efficientlyResearched competitive listings in the area and presented findings to the Senior Property Manager.Maintained property listings and handled all client correspondence.Respond to client/tenant queries and maintenance issuesReporting and logging all maintenance issuesManage outstanding rentsKeep key information in house systems accurate and updatedRenewal of Gas/Electricity certificationExplored customer feedback and noted changes to make.Properly budgeted overall costs to improve profitability.

• Served as a helpful assistant to all office staff including the Accountant, Property Manager, Maintenance Manager, and Broker.• Helped to increase customer return rates by providing excellent customer service at all times.• Created and implemented effective marketing campaigns to drive customer support.• Helped to achieve increases in sales.• Communicated effectively with colleagues and superiors.• Kept records, calendars, and company information accessible.• Accurately verified information and updated information databases as necessary.• Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.• Ordered of stationary

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees• Teamwork and organizational skills• Trained new employees on working process and best practices• Helpful and dependability• Greeted customers and escorted them to their tables• Improved company customer service rating, accepted orders from restaurant visitors in a friendly and efficient manner.• Working under pressure, stress management• Cleaning work areas, coffee machines, and equipment• Preparing the store to open/close

SAP SuccessFactors, Plovdiv, Bulgaria• Created courses for departments, maintained associate accounts, produceddaily, monthly, and annual reports, provided troubleshooting assistance on any issues, and partnered with IT department to update feed to include associate and department updates.• Produced compliance spreadsheets to ensure all courses were assigned appropriately, and developed communication processes and procedures to ensure maximum compliance.• Knowledge of all office safety and security practices.• Provided high-level administrative support to learning development staff members,and communicated with department leaders regarding course creation• Escalate calls to relevant departments when required• Preformed assorted administrative tasks, including data entry, creating PowerPointpresentations, Word documents and Excel spreadsheets, and scheduling meetings • Calmly deal with often challengng users complains department• Followed up on both internal and external enquries from colleagues, service usersand other agencies, all whitlist ensuring the provison of high standard of customercare• Completed daily tasks such as developing and sending status reports, respoding torequestors' questions• Making room reservations, updating students transcripts after training is completed • Created new forms and templates to assist in internal auditing