Katrin Lindhorst Email & Phone Number

Poland

Warsaw, Mazowieckie, Poland

Düsseldorf, North Rhine-Westphalia, Germany

Düsseldorf, North Rhine-Westphalia, Germany

Düsseldorf, North Rhine-Westphalia, Germany

Warsaw, Mazowieckie, Poland

Hamburg, Germany

Leading a team of project managers to improve quality aspects along the logistics process.

Hamburg, Germany

Planning, operating and controlling of actionsAnalyzing, designing and implanting of processesDesigning and developing of KPIsInstall a permanent staff survey on “www.surveymonkey.com “ including quality relevant content and questions of satisfaction Install a permanent test design to control the service quality of the staff and reporting the results to trainers for refreshment training of the staff Producing quality relevant content (text and quiz contests) for the staff newsletter and “reminder notes” together with the marketing department o Hosting a “train-the-trainer” event

Hamburg, Germany

Analyzing and documentation of quality processes with MS Visio and MS Word/PowerPointCollecting data for controlling purposesDealing with customer complaints

Hamburg, Germany

Assist developing a system of quality standards (“ServiceQualitaet Deutschland”) based on ISO 9001principles for touristic companies e.g. tourist officesAssist the touristic companies with fulfilling all requirements of this system of quality standards