Katrin Vardja Email and Phone Number
I have long - term experience working in hospitality and tourism business. I would like to find challenges in a dynamic organization where I have the opportunity to utilize my knowledges and skills & to focus on my professional career development. I have experience of working in a busy environment looking after customers and employees needs. I am interested in finding a challenging position where I am able to continue to increase my work experience & develop my abilities.I have strong ability to create commitments and plans, motivate employees, teach, guide and communicate between departments and co- workers. I am energetic, hard working & enthusiastic, have good communicative skills, self - motivated, able to act on own initiative. Colleagues have said I am also polite, empathic, open-minded and friendly. Always trying to find solutions to issues and problems with positive attitude. Able to handle complaints, difficult customers and situations.
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Customer Service ManagerAbivahendikeskus Invaru 2021 - PresentTallinn, Harjumaa, Estonia -
Room Division ManagerPark Inn By Radisson Central Tallinn Sep 2008 - Aug 2020Tallinn, Harjumaa, EstoniaResponsible for Rooms Division Department work (hotel Front Office, Housekeeping, public areas). Taking care of Rooms Division budget, making purchases, controlling costs. Responsible for customer service, client related issues. Writing and developing work-procedures for Rooms Division Department, monitoring service quality, transmitting nationality statistics. Responsible for hotel rooms and public area cleanliness, outsourced laundry and public area cleaning services. Communication with clients, answering feedbacks. Recruiting new staff, making job interviews, developing department personnel. Have been trainer of Radisson Hotel Group Service philosophy “Yes I Can” and compiled a service philosophy manual ("Yes I Can -it is all about you") for hotel staff. I have been organizer of hotel work processes during room renovation processes (2012-2016).Product training for department personnel. -
Front Office ManagerReval Hotels Nov 2003 - Sep 2008Tallinn, Harjumaa, EstoniaLeading, planning, organising, developing Front Office department personnel. Solving problems with partners, customers, handling complaints. Communicating with business partners & travel agencies, negotiating to find new business partners. Finding & interviewing new employees for Front Office. Making contracts, doing statistics, made product training for department personnel. Holding in accordance to budget & service quality requirements. -
Front Office SupervisorReval Hotels Sep 1997 - Nov 2003Tallinn, Harjumaa, EstoniaWas training, supervising & assisting Front Office personnel to provide an outstanding service to customers. Communicating with hotel guests, actively selling hotel’s products. Making work- and vacation schedules, being responsible for all happening in reception. Checking booking systems & taking care of reservations, dealing with overbooking situations. -
Front Desk ReceptionistEtk Hotelli As Oct 1996 - Sep 1997Tallinn, Harjumaa, EstoniaMain responsibilities were customers check-in & check - out, changing currency, issuing invoices (including group, catering & conference). Active communication with hotel clients, helping clients with their problems and concerns. Answering to telephone, booking and selling hotel rooms by phone/ fax, dealing with restaurant bookings, offering a concierge service.
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Cabin StewardessTss Albatross Nov 1993 - Jun 1994GermanyCleaning passengers cabins in a motor - vessel, which made a tour around the world and cruises in Mediterranean Sea, in Baltic Sea, etc. Providing customers information, new daily- programs for following day.
Katrin Vardja Education Details
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Tourism Business & Hotel Industry -
Hotel Specialist -
Tallinn 21St SchoolSecondary Education
Frequently Asked Questions about Katrin Vardja
What company does Katrin Vardja work for?
Katrin Vardja works for Abivahendikeskus Invaru
What is Katrin Vardja's role at the current company?
Katrin Vardja's current role is Customer Service Manager at Abivahendikeskus Invaru.
What schools did Katrin Vardja attend?
Katrin Vardja attended University Of Tartu (Pärnu College), Tallinna Majanduskool / Tallinn School Of Economics, Tallinn 21st School.
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