Katrina B. Email and Phone Number

Promoted to leadership position in recognition of strong work ethic and exceptional customer service.Motivated and empowered team members to build customer satisfaction and loyalty while supporting internal retention and growth.Mentored newly hired employees on technical operations while maximizing unique strength and skill sets of team members.Utilized coaching and leadership principles to enhance internal and external team dynamics.Recommended and executed improvements for production and product quality.Collaborated with management team to implement new work procedures or policies.Trouble shoot and amend system or transaction errors.Followed staffing strategies to achieve production goals.Evaluated employee performance while providing comprehensive and constructive feedback.

Adhered to company and insurance guidelines in claims processes and estimate writing.Conducted interviews, gathered detailed information and completed investigations.Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.Delivered exceptional customer service to clients by communicating information and actively listening to concerns.Uploaded documentation and reports to corporate database system facilitate smooth claims processing.Set appropriate reserves for lossesWork independently, settling loses within authorityManaged caseload upwards of 200 claimants at any given time

First point contact for customers to present a claim. Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.Reviewed data to verify validity of claims and determine case management actions.Received "Call Centre World Class Call Certification" for providing highest level of customer satisfaction.

Entry level position. Provided support to customer collection representatives and finance departmentSorted incoming mail and provided reception relief

Quickly progressed through various roles within the organization. Responsible for managing over 50 employees.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Optimized profits by controlling food, beverage and labor costs. Responsible for training new staff during multiple new restaurant launches.

Cold calls to realtors and businessesCollected date and mapped out districts for sales teamDeveloped systems through the Database which include call sheets, tracking files and correspondence with potential clientsAssisted the President in the development of marketing presentationsProactively marketed the organization through a variety of promotional activities including, GVHBA Banquets and Golf Tournaments