Katrina Cain Email and Phone Number

• Conducted comprehensive property inspections, encompassing various aspects such as ceiling leaks, subfloor damage, vinyl and carpet damage, mold infestations, fire incidents, pipe bursts, break-ins, and more.• Assessed property insurance claims with documentation and scoping of damages, adhering to industry standards and regulations.• Employed advanced photography techniques and precise measurements to capture high-resolution images and data, enabling the creation of comprehensive and… Show more • Conducted comprehensive property inspections, encompassing various aspects such as ceiling leaks, subfloor damage, vinyl and carpet damage, mold infestations, fire incidents, pipe bursts, break-ins, and more.• Assessed property insurance claims with documentation and scoping of damages, adhering to industry standards and regulations.• Employed advanced photography techniques and precise measurements to capture high-resolution images and data, enabling the creation of comprehensive and easily comprehensible summary reports.• Ensured the swift and efficient delivery of documents, photographs, scope notes, and diagrams to expedite claim processing.• Implemented a labeling system for photographs to optimize the claim filing process and ensure retrieval of data when required.• Prioritized timely and effective communication with claimants to facilitate the scheduling of inspection appointments.• Proficiently communicated the purpose and significance of property inspections to claimants, both over the phone and in person, ensuring their complete understanding and comfort during the inspection process. Show less

• Evaluated and meticulously examined insurance claims files to ensure completeness, accuracy, and strict compliance with established industry guidelines, regulatory mandates, and best practices.• Conducted comprehensive retrospective reviews of hail, wind, and water claim estimates, utilizing advanced methodologies to assess their precision and adequacy.• Skillfully applied and adhered to company-specific estimating protocols to scrutinize estimate accuracy, aligning them with industry… Show more • Evaluated and meticulously examined insurance claims files to ensure completeness, accuracy, and strict compliance with established industry guidelines, regulatory mandates, and best practices.• Conducted comprehensive retrospective reviews of hail, wind, and water claim estimates, utilizing advanced methodologies to assess their precision and adequacy.• Skillfully applied and adhered to company-specific estimating protocols to scrutinize estimate accuracy, aligning them with industry standards and best-in-class practices.• Demonstrated rigorous oversight, ensuring strict adherence to policy terms, deductibles, coverage provisions, and company directives before estimates were submitted to the insurance carrier.• Revised and optimized estimates when necessary, leveraging photographic evidence and Field Adjuster reports to make data-driven adjustments and enhancements.• Proficiently validated policy coverage, exercising expert judgment to ascertain whether the estimate was in full alignment with the policy's terms and conditions.• Provided invaluable technical guidance and expertise to Field Adjusters, facilitating the resolution of complex and intricate claims issues, thus contributing to improved operational efficiency and customer satisfaction. Show less

• Evaluated and administered claims, aligning them with carrier guidelines, policy language, and state laws. This included negotiating, revising, and settling contractor estimates while managing applicable supplement payments.• Coordinated loss investigations for a variety of claims, such as Fire, Mold, Wind, Hail, Water, and Vandalism, while demonstrating objective judgment and critical decision-making skills to resolve issues.• Provided exceptional customer service and assisted claim… Show more • Evaluated and administered claims, aligning them with carrier guidelines, policy language, and state laws. This included negotiating, revising, and settling contractor estimates while managing applicable supplement payments.• Coordinated loss investigations for a variety of claims, such as Fire, Mold, Wind, Hail, Water, and Vandalism, while demonstrating objective judgment and critical decision-making skills to resolve issues.• Provided exceptional customer service and assisted claim handlers by offering support services, including setting up claim files, handling correspondence, and verifying document completeness and accuracy.• Conducted retrospective reviews of hail, wind, and water claim estimates, applying company guidelines to ensure compliance with policy terms, deductibles, coverage, and company guidelines before submitting estimates to the carrier. Show less

• Led property management operations for a large commercial property valued at over $4 million in the metro Atlanta area.• Conducted comprehensive file audits to ensure data quality and accuracy.• Scrutinized daily contractor repair estimates and facilitated price negotiations.• Collaborated with internal teams to gather and manage data for management reporting.• Negotiated property improvements and lease renewals, ensuring a fair compromise for all parties.• Supervised rent… Show more • Led property management operations for a large commercial property valued at over $4 million in the metro Atlanta area.• Conducted comprehensive file audits to ensure data quality and accuracy.• Scrutinized daily contractor repair estimates and facilitated price negotiations.• Collaborated with internal teams to gather and manage data for management reporting.• Negotiated property improvements and lease renewals, ensuring a fair compromise for all parties.• Supervised rent and fee collections from tenants and owners, approving expenditures in line with the budget.• Conducted market research and analysis for property acquisitions, development, and asset management.• Compiled reports on property losses, involving documentation, client interviews, and coordination with insurance companies.• Resolve property issues such as move-outs, fires, vandalism, break-ins, mold, floods, leaks, and various damages.• Conducted thorough unit inspections for move-outs, and addressed issues like fire, vandalism, break-ins, and property damage.• Established positive relationships with customers, vendors, and contractors, fostering a successful work environment.• Reported and managed payroll information, and prepared monthly financial accounting, reports, and variance explanations.• Managed the entire renewal process, encompassing rates, notifications, and lease preparation.• Oversaw employee selection, training, and compliance with policies and procedures. Show less

• Educated and informed tenants on property policies and procedures while enforcing adherence to regulations.• Led and conducted tours of vacant units for prospective tenants, and responded to queries about the property.• Conducted regular and comprehensive property inspections to detect deficiencies and schedule necessary repairs.• Oversaw resident complaint management, ensuring expeditious handling of maintenance requests to uphold property standards.• Engaged in professional… Show more • Educated and informed tenants on property policies and procedures while enforcing adherence to regulations.• Led and conducted tours of vacant units for prospective tenants, and responded to queries about the property.• Conducted regular and comprehensive property inspections to detect deficiencies and schedule necessary repairs.• Oversaw resident complaint management, ensuring expeditious handling of maintenance requests to uphold property standards.• Engaged in professional phone interactions, employing active listening to efficiently address inquiries from various stakeholders.• Administered monthly assessments, rental fees, deposits, and payments with a strong focus on financial accountability.• Developed and revised marketing materials and collaborated with the marketing team to enhance property visibility.• Coordinated and supervised general maintenance and repairs for continuous operation and aesthetic appeal of facilities.• Kept abreast of construction and maintenance projects, and notified stakeholders of updates, delays, and schedule changes.• Designed and implemented comprehensive policies and procedures, contributing to the effectiveness of property management. Show less

• Collaborated closely with the Assistant Manager and Property Manager to achieve team goals.• Cultivated a welcoming environment for both prospects and residents, enhancing their experience.• Executed robust social marketing campaigns and employed various marketing strategies to increase property visibility.• Secured leases and facilitated credit and criminal background checks for manager approval, ensuring qualified residents.• Oversaw daily tours and effectively leased… Show more • Collaborated closely with the Assistant Manager and Property Manager to achieve team goals.• Cultivated a welcoming environment for both prospects and residents, enhancing their experience.• Executed robust social marketing campaigns and employed various marketing strategies to increase property visibility.• Secured leases and facilitated credit and criminal background checks for manager approval, ensuring qualified residents.• Oversaw daily tours and effectively leased apartments, resulting in a consistently high occupancy rate.• Maintained and organized all traffic, prospect, and leasing data, ensuring data accuracy and accessibility.• Updated weekly market comps to provide up-to-date market information for competitive positioning.• Conducted comprehensive move-in apartment walk-throughs with new residents, ensuring a smooth transition.• Established strong rapport with both residents and prospects, fostering positive relationships. Show less