Katrina Chaney, Mba Email and Phone Number

 Develop and attain leadership buy-in of multi-year Technology Global Services (TGS) organizational Culture Strategy to drive internal culture Implement innovative, creative employee activities and programs aligned to 4 Culture Pillars of Belonging, Leadership Engagement, Associate Development, and Health & Well-being (i.e., CIO Excellence Award Program, Inclusive Storytelling, New Joiner Community, etc.) Built and manages TGS Culture Connector Team representing over twenty highly-engaged associates from across all regions to execute culture activities and programs Monitor, report, and provide recommendations on participation and engagement levels to report back to the TGS Leadership Team and TGS Connects (Culture SteerCo) Continuously identify ways to improve the employee experience by engaging with staff and bringing perspective on best practices in fostering culture; conducting peer reviews with external companies and researching top companies to identify and adopt best in class practices Contribute to the overall culture-led transformation strategy in line with internal and external trends and advancing the thinking around solutions to accelerate organizational effectiveness Collaborate with TGS Communications on employee centric communications to promote company engagement initiatives Maintain an understanding of organization VoA survey results and utilize feedback to foster meaningful, relevant culture initiatives and programming that spans across TGS Create TGS culture communications and make recommendations for the development and implementation of new processes and communication channels to ensure employees are informed of company initiatives, programs, and announcements in collaboration with TGS communications Modernized and designed TGS Culture Maxwell content in addition to email and PowerPoint templates

▪ Ensured internal operational processes are developed▪ Collaborated to coordinate processes that will enhance the customer experience and division performance metrics▪ Partnered with management to champion projects that support HAP’s strategic vision▪ Served as department compliance lead to ensure mandated government guidelines and NCQA standards are met through monitoring, root cause analysis, and reporting for Medicare, Medicaid, and Commercial plans▪ Facilitated workgroups to develop system enhancement and process improvement ideas to drive customer satisfaction▪ Managed the Consumer Operations Employee Recognition Program▪ Reviewed Gallup scores, as part of a cohort, to identify trends and gaps, and develop an action plan to improve future scores and increase employee engagement▪ Received the Values in Action recognition for Kudos and Special Projects in 2020 and 2021

▪ Served as the subject matter expert of Enrollment and Eligibility related projects with cross-functional teams▪ Facilitated the Membership EDI Onboarding process for employer groups and trading partners which included gathering requirements, coordinating testing, post implementation support, and reporting transaction failures▪ Served as the subject matter expert on the development, analysis, and trending of membership data▪ Acted as the Compliance Lead, reporting Compliance issues and determined root cause and developed remediation plans and safeguards for HIPAA and PHI violations▪ Developed and facilitated live training and materials for a team of 10 employees and provided ongoing coaching support thereafter▪ Received Corporate Kudos Recognition in 2013 and 2015