Katrina D. Email & Phone Number

- Work directly with Product and Engineering teams to identify critical issues and bugs, drive customer issues to resolution, and support new product launches- Collaborate across all teams as well as creating an atmosphere of trust and open communicationMaintain a working knowledge of all hardware and software utilized at ButterflyMX- Proactively identify.

San Francisco Bay Area

• Developed and improved upon processes and workflows as the team grew from 1-8 employees
• Collaborated with the Engineering team and provided insight on the voice of the customer to develop a new product interface resulting in an increase in overall customer satisfaction
• Designed, executed and continuously improved upon the onboarding process for all new customers and co-managed over 500 customer accounts
• Maintained a positive relationship with the Engineering team and provided consistent feedback including updating BUG tickets to resolve customer issues and improve performance

• Reviewed and rated web content such as blog posts and social media content to ensure search data accuracy

• Built relationships with customers in order to provide the best office supplies for their needs
• Researched and sought out new customers in order to grow the business
• Developed expertise in the products in order to better communicate with and facilitate customers

Ruidoso, NM

• Facilitated, coordinated, and hosted all weddings and small events from start to finish
• Generated over 50k in annual revenue, increasing the organization’s bottom line by 7%
• Managed group rates and events for over 5,000 attendees

Bachelor Of Science In Information Technology, Information Technology

Activities and Societies: Alpha Beta Kappa Honor Society, Golden Key International Honor SocietyGolden Key International Honor Society.

Aas, Public Administration