Innovative, creative, and professional. I am a cheerful, ambitious, and resilient person. I love my job and achieving milestones working with a team.I am immediately available for long term or short-term employment.Top Skills● CRM Tools - Monday.com, Asana, Trello, Zoho● Office Management Tools - Skype, Zoom, Slack, WhatsApp, WeChat, Hangouts, Microsoft Office, Google Suite, Canva● Soft skills: Teamwork, Time management, Adaptability, Problem solving, Decision making,Professional level verbal and written communication skills.Send me a message now or book a call so we can discuss how we can collaborate:Email: katrina.gatchalian@gmail.comSkype: live: katrina.gatchalian_1Calendly: calendly.com/katrina-gatchalian
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Virtual AssistantMemr Health Jun 2023 - Apr 2024New York, United States• Responsible for making outbound calls and emails to retrieve, record, and monitor medical data of patients and healthcare providers.• Research relevant information about healthcare providers.• Assist in updating the company’s database+• Handle all operations related to data storage and retrieval, including ticket creation, completion and monitoring. -
Assistant Property ManagerHousemark Nov 2022 - Feb 2024AustraliaEmail Management • Attend to landlords concerns through email• Attend to tenants concerns through email • Organise vacate process for moving out tenants • Send Calendar Invites to Full Team - Move out Dates • Job Portal Management • Review repairs/maintenance requests from tenants • Seek approval to landlords about the maintenance concerns • Send work orders to tradespeople to attend the maintenance • Review maintenance invoice for payment• Coordinate invoices to accounts team to process payments • Attend Land Valuation Emails - sending tenants details • Attend to Neighbors Concerns/Complaints (noise complaint, issue like trees overhanging their property, fencing repair)• Prepare Entry Notices • Process Change of Tenancy • Processing/Completing Form 6 - Change of Bond Contributors • Responding to Rental ReferencesProperty Me Emails• Tenants Concerns/Emails • Job/Repairs Requests & Updates • Quotations from Supplier • Invoice from Supplier - APM to validate before sending to Accounts • Approval Emails from Landlords • Job Queries from Landlords - APM to reassign to PM if can't be handled • Entry notices • Documentation requests from Sales Agents/Solicitor/Landlords (if property is for sale) -
Virtual AssistantAmazon May 2021 - Sep 2022Responsible for handling bill of lading requests from a network of Amazon sellers and tracking shipments for regular business operations that generate sales and boost income.Additionally, I create listings and conduct product research for Walmart's online store. -
Senior Account Executive (Virtual Assistant)Diligo Management Pte Ltd Apr 2020 - Oct 2021In charge of the service delivery tasks such as LinkedIn research, outreach and appointment setting. -
Recruitment SpecialistNezda Technologies Inc. Mar 2019 - Mar 2020Philippines• Identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media specifically on Facebook and other online platforms. • Communicated the duties, compensation, benefits and working conditions to all potential candidates -
Customer Service RepresentativeConvergys Intelligent Contact Jul 2012 - Jan 2019• Supports customers by providing helpful information, answering questions, and responding to complaints. Front line of support for clients and customers that helps ensure customers to be satisfied with products, services, and features. • Cross-trained staff member, resulting increase in customer satisfaction ratings. -
Customer Service RepresentativeWns Global Services Jan 2010 - Apr 2012• Assist customers with planning and booking reservations. This can mean booking a hotel room or airplane tickets. -
Customer Service RepresentativeSykes (Previously Ict) Sep 2008 - Sep 2009• Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues. • Communicated with customers to explain billing procedures and arranged for payment options, processed all payments accurately.
Katrina Daisy Gatchalian Education Details
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Psychology
Frequently Asked Questions about Katrina Daisy Gatchalian
What is Katrina Daisy Gatchalian's role at the current company?
Katrina Daisy Gatchalian's current role is Virtual Assistant.
What schools did Katrina Daisy Gatchalian attend?
Katrina Daisy Gatchalian attended Trinity University Of Asia.
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