Katrina Hack
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Katrina Hack Email & Phone Number

Head of Service Delivery at Australian Financial Complaints Authority at Australian Financial Complaints Authority
Location: Sydney, New South Wales, Australia 4 work roles
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Current company
Australian Financial Complaints Authority
Role
Head of Service Delivery at Australian Financial Complaints Authority
Location
Sydney, New South Wales, Australia
Company size
507 employees

Who is Katrina Hack? Overview

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Quick answer

Katrina Hack is listed as Head of Service Delivery at Australian Financial Complaints Authority at Australian Financial Complaints Authority, a company with 507 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Katrina Hack.

Katrina Hack previously worked as Head of Service Delivery - Banking at Australian Financial Complaints Authority and Senior Manager Insurance at Australian Financial Complaints Authority.

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Email format at Australian Financial Complaints Authority

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Australian Financial Complaints Authority

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Profile bio

About Katrina Hack

A professional Senior Leader and Manager with significant insurance industry experience leading both functions and programs of work. With a diligent focus on performance, time, cost and quality, has continuously met and exceeded expectations, creating both organisational and customer focussed solutions. Consistently rewarded for leadership, engagement, and foresight, with the ability to motivate and deliver commercially sound results at both a strategic and operational level. Drawing on over 25 years’ experience, can quickly adapt to diverse cultures to have immediate impact. The ability to operate at all levels of an organisation results in comfortably navigating seamlessly between senior management and hands-on activity, all while focusing on the task at hand, clarity of outcomes, and its impact on the wider strategy.

Current workplace

Katrina Hack's current company

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Australian Financial Complaints Authority
Australian Financial Complaints Authority
Head of Service Delivery at Australian Financial Complaints Authority
melbourne, victoria, australia
Website
afca.org.au
Employees
507
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4 roles · 22 years

Katrina Hack work experience

A career timeline built from the work history available for this profile.

Senior Manager – Claims Team

Zurich Financial Services Australia

Sydney, Australia

  • The Senior Manager – Claims Team role is a leadership position responsible for the overall management and coordination of insurance professionals ensuring a high level of service and the driving of organisational.
  • Direct and indirect people management of Principal Claims Consultants including performance management, annual reviews, mentoring, coaching and recruitment
  • Accountable for procedures and philosophy across all claims channels (Retail, Group and Direct) including identifying improvements and risk mitigating initiatives
  • More recently acting as the Business Owner for migration of claims activities and intricacies from OnePath to Zurich including:o movement of claims to paperless environmento embedding the business COVID response for.
  • Oversee Principal Claims Consultants in the conducting of quality reviews across the claims operations
  • Ownership of governance and controls, maintaining relationships and actively contributing to claims audits (internal and external)
2011 - Jan 2022

Senior Group Claims Manager

Mlc Australia

Sydney, New South Wales, Australia

  • The Senior Group Claims Manager role was a fast-paced leadership role encompassing all tasks related to the efficient operating of multiple Group Claims teams.
  • Management of all Group Claims teams, assessment and administration staff including performance reviews, performance management, coaching, training and career development and recruitment
  • Tender management and offer development including contributing to and preparation of, packs and presentations to prospective customers
  • Management of system enhancements within claims including business requirements, facilitating resources for user acceptance testing (UAT) and post implementation reviews (PIR)
  • Management and resolution of escalated customer complaints, litigation, external disputes, and media threats
  • Management and investigation of systemic system or process issues, including the communication and escalation to appropriate channels and overseeing resolution
2004 - 2011 ~7 yrs
Team & coworkers

Colleagues at Australian Financial Complaints Authority

Other employees you can reach at afca.org.au. View company contacts for 507 employees →

MT Mirriam Tshiaba Mirriam Tshiaba Colleague at Australian Financial Complaints Authority South Morang, Victoria, Australia, Australia View → RG Rhianna Giusti Rhianna Giusti Colleague at Australian Financial Complaints Authority Essendon, Victoria, Australia, Australia View → CS Clare Slade Clare Slade Colleague at Australian Financial Complaints Authority Melbourne, Victoria, Australia, Australia View → SD Simon Dooley Simon Dooley Colleague at Australian Financial Complaints Authority Melbourne, Victoria, Australia, Australia View → JN Jarrod Nunn Jarrod Nunn Colleague at Australian Financial Complaints Authority Brunswick East, Victoria, Australia, Australia View → RB Rodel Baduria Rodel Baduria Colleague at Australian Financial Complaints Authority Greater Sydney Area, Australia View → AB Andrea Barker Andrea Barker Colleague at Australian Financial Complaints Authority Greater Melbourne Area, Australia View → SB Samuel Baily Samuel Baily Colleague at Australian Financial Complaints Authority Melbourne, Victoria, Australia, Australia View → AM Ahmed M Batlay Ahmed M Batlay Colleague at Australian Financial Complaints Authority Greater Melbourne Area, Australia View → ZG Zoe Griffin Zoe Griffin Colleague at Australian Financial Complaints Authority Melbourne, Victoria, Australia, Australia View →
FAQ

Frequently asked questions about Katrina Hack

Quick answers generated from the profile data available on this page.

What company does Katrina Hack work for?

Katrina Hack works for Australian Financial Complaints Authority.

What is Katrina Hack's role at Australian Financial Complaints Authority?

Katrina Hack is listed as Head of Service Delivery at Australian Financial Complaints Authority at Australian Financial Complaints Authority.

Where is Katrina Hack based?

Katrina Hack is based in Sydney, New South Wales, Australia while working with Australian Financial Complaints Authority.

What companies has Katrina Hack worked for?

Katrina Hack has worked for Australian Financial Complaints Authority, Zurich Financial Services Australia, and Mlc Australia.

Who are Katrina Hack's colleagues at Australian Financial Complaints Authority?

Katrina Hack's colleagues at Australian Financial Complaints Authority include Mirriam Tshiaba, Rhianna Giusti, Clare Slade, Simon Dooley, and Jarrod Nunn.

How can I contact Katrina Hack?

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