Air Liquide Procedure Migration Project• Developed standard operating procedures (SOPs) for Operator digital site completion.• Lead US Large Industries team encompassing 50+ plant sites.• Developed and delivered interactive online training for plant teams.• Reviewed procedures for accuracy and alignment to template.• Managed writers and assignments for multiple teams based in North America and India.

Pembina Pipeline Corporation• Delivered three year training program project on time and under budget. • Developed engineer and operator plant training, including reference manuals and associated interactive training, mentoring, and qualification resources.• Worked in collaboration with subject matter experts (SMEs) to confirm content accuracy and to ensure documentation aligned with company objectives.• Reviewed and updated documents from other team members.• Mentored new writers.• Created and managed style guides, Visio stencils, and document templates.Cenovus Energy• Developed operator training manuals on multiple new plant systems.• Developed interactive assessment materials to support training manuals.• Implemented and maintained project style guides, templates, and drawing stencils.Suncor Energy• Developed standard, guideline, policy, and procedure documentation for multiple teams, including maintenance and reliability, major projects, and legal.• Interviewed SMEs and other stakeholders.• Performed consistency checks, fact checks, and peer editing.• Developed and maintained department glossary and document link repositories within LiveLink.

• Created and maintained technical documents for an oil and gas procurement application, including user manuals, quick reference materials, and installation guides.• Built and deployed a single-sourced, XML online help module for a new web-based portal application.• Developed training delivery resources, such as training video modules and webinar presentations.• Assisted business analysts and project managers with usability and system requirements for the implementation and deployment of projects and services.• Spearheaded development and deployment of all application bugs and enhancements.• Performed QA and UAT testing for new application releases.• Managed company and training website content.• Created internal and external organizational change management (OCM) communications.• Led the organization’s support and training teams.• Successfully led the transition of 12,000+ clients and vendors from old legacy system to new online portal, using enhanced communications and database scripting.