Katrina Primmer Email & Phone Number

Seattle, Washington, United States

- Hire, develop, and lead #1 performing product support team in 160-person global organization with a consistent +94% Manager Effectiveness Score- Effectively balance managing daily customer support operations and developing improvements for a better tomorrow- Led global initiatives to reduce volume by 12%, successfully unlocking available capacity by 10.

Seattle, Washington, United States

• Global Lead for Qualtrics Veterans Employee Resource Group (QSalute) - Helping foster an inclusive environment at Qualtrics!Our Mission / Purpose:To build community and camaraderie that enables successful careers for.
• Expanded organization from 30 U.S. members to 100+ global participants by creating flexible opportunities for employees to participate and own initiates while minimizing burnout
• Designed and implemented leadership structure & prioritized the use of quarterly goal setting (OKRs)
• Championed efforts to increase employee benefits and create clearer policy documentation to make the company more inclusive for every employee
• Scaled D.E.I. impact by collaborating across global business units to align business and inclusion goals

• Independently manages strategic partners to design & deliver enterprise CX programs, supporting $22M in annual license and $4.5M in services – (45% of 10 person teams annual license value)
• Revived outdated customer feedback program with increased accessibility and best practices yielding a 1.5X increase in customer and partner feedback in just 6 months
• Founding team member defining & scaling processes globally to ensure consistent excellent partner support
• Established global departmental interview plans, performance rubrics, and career planning templates
• Mentor 5 employees across the company through performance ratings, promotions, & fulfillment goals

Seattle, Washington, United States

Partner Delivery Assurance's goal is to enable our partners (and customers) to be successful on Qualtrics implementations, which in turn allows our customers to successfully run their programs on Qualtrics and become reference-able customers.I am responsible for various partners located in the US and CanadaMy role focuses on the following:-Services scoping.

Provo, Utah Area

I am the technical lead for our enterprise implementations. My main focus is designing and building our client's CX programs within the Qualtrics platform. I am the expert for our clients when it comes to best practices in all aspects of Customer Experience Management (XM). My goal is to provide prescriptive design and processes that make sense to the.

Provo, Utah Area

Resolved customers’ most difficult questions and issues with excellent customer service

Fort Douglas, UT

As the Executive Officer (XO) for the 395th FMSU, I manage the staff and coordinate planning to execute our training objectives. I utilize my financial management expertise to train, support and deploy teams of Finance Soldiers to utilize cash on the battlefields.

Fort Douglas, UT

Leader of a US Army Reserve Financial Detachment that is an independently deployable unit.Responsible for all aspects of the Detachment including training and readiness, discipline and morale, and day-to-day operations.

Greater Minneapolis-St. Paul Area

• Setup Supervisor:
• Manage setup crew.
• Work with team to prepare the McNamara Alumni Center for events.
• Adapt to changing environment by adjusting plans as problems develop.
• Delegate teams manpower to maximize efficiency.Student Event Staff (Assistant Event Coordinator):
• First line of communication between the client, vendors, and staff for events.

Greater Minneapolis-St. Paul Area

• Researching to understand the neurological mechanisms associated with neuroplasticity and neuromotor control. Specifically the mechanisms of focal dystonia and the recovery from stroke.
• Condense previous research articles to develop protocol for upcoming experiments
• Assist researchers in the gathering of data and coordinate appointments for research subjects
• Perform data analysis on MATLAB program to interpret experimental results

Greater Minneapolis-St. Paul Area

• Trained over 1,000 volunteers of all ages, lifestyles, and religions
• Led volunteer recruitment activities and guided volunteers through difficult conversations
• Revised training and recruitment procedures/protocols to increase training speed and recruitment efficiency
• Assisted in data analysis of voter data and call lists

Greater Minneapolis-St. Paul Area

Bachelor’S Degree, Neuroscience

Activities and Societies: Army ROTC, Brain Plasticity Lab

Certificate, Intermediate Data Analytics

High School

Activities and Societies: Swimming, President of French Club, Band Section Leader, Drum Line, Pep Band Section Leader, Marching Band, and.