Katrina Samia
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Katrina Samia Email & Phone Number

Teaching bots to be faster, smarter, more helpful using NLU and probabilistic reasoning!! at Moveworks
Location: San Francisco Bay Area, United States, United States 5 work roles 2 schools
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Current company
Role
Teaching bots to be faster, smarter, more helpful using NLU and probabilistic reasoning!!
Location
San Francisco Bay Area, United States, United States
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Katrina Samia is listed as Teaching bots to be faster, smarter, more helpful using NLU and probabilistic reasoning!! at Moveworks, a company with 170 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Katrina Samia.

Katrina Samia previously worked as Data Annotator at Moveworks and Help Desk Analyst at Chan Zuckerberg Initiative. Katrina Samia holds Informational Technology from Year Up.

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Email format at Moveworks

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Moveworks

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Profile bio

About Katrina Samia

We live in an increasingly digitized world. Memories are more and more engraved into a series of 1s and 0s; opportunities demand the tech savvy to progress; people become entrepreneurs of their own creativity; human connections are made almost in real-time, bringing together individuals from thousands of miles apart. As a child of the modern era, I am significantly influenced by the growing cultural shift to this new world, thus, I see great value in maintaining and improving the infrastructure of the system.As a regular consumer (and you can't escape it!) in this society, I can understand the frustration when a program is temporarily down for even a few hours, or when I have resigned to doing a tedious and mundane task when I feel as though there should be a more efficient - if not automated - way. There's always improvements to be done, is my motto.Currently, I help our company's user base get back to their job so they can in turn help the world. I help diagnose any issues the user is experiencing to either get rid of a blocker or make their day more productive. Any requests are to be answered politely and quickly. Both are to be properly documented with links, resources, and clear language as to be understandable for my peers to read through. We need to be concise and comprehensible so we can spend more time in what matters: projects that make us think creatively. And harsh deadlines.As technology continues to becomes more complex, I want to be at the precipice of it. May tomorrow find the cures to a currently untreatable ailment, inspire and lift up the impoverished and disadvantaged masses... or at the very least, I want to be a very cool grandmother who knows the latest trends and gadgets so I can relate to The Youth.In short, I am an aspiring IT specialist with a data analyst focus. Aiming to increase productivity while also advocating for realistic sustainability. Alleviating today's issues for tomorrow's longevity is my passion!If you are a recruiter for a company that focuses on data analysis, artificial intelligence, automation, machine learning, and robotics, please consider me as a viable candidate for your company! Please feel free to send me a message so we may connect. As technology becomes more and more sophisticated, we need to be able to have robust systems that are able to support our vision of a connected and smarter future.

Current workplace

Katrina Samia's current company

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Moveworks
Moveworks
Teaching bots to be faster, smarter, more helpful using NLU and probabilistic reasoning!!
mountain view, california, united states
Website
Employees
170
AeroLeads page
5 roles

Katrina Samia work experience

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Data Annotator

Current

Mountain View, California, United States

  • Assesses and determines classification of authentic, user generated chat messages and company project management & issue tracking tickets (500+ entities per week) using a complex taxonomy in either IT or HR domain to.
  • Evaluating the performance of an AI chatbot through real-time testing
  • Determining user intent through weekly group meetings
  • Uses spreadsheet applications (e.g. Excel, Google Sheet) to proficiently sort through data using filters, pivot tablets, sorting ranges, etc; develops customized spreadsheets to efficiently and systematically organize.
Sep 2021 - Present

Help Desk Analyst

Redwood City, California, United States

  • Investigates and resolves technical issues or fulfills requests by using internal and external knowledge bases
  • Since the start of employment, leads team in number of tickets resolved; ~27% of the total amount of tickets that have been resolved in an 8 Person team
  • Responds to users' messages and tickets within SLA time; creates a new ticket if necessary; asks probing questions to gather more information; escalates to the proper team/person according to the triage guide
  • Assigns access to company approved applications through Okta Admin
  • Sets up new IT equipment and onboards new employees through biweekly meetings in a group of around 5-10 people or through individual sessions as both presenter and or tech support
  • Improves the company AI robot by analyzing data from user responses (~20 per day) by updating/creating relevant wiki articles to help automation
Feb 2021 - Jul 2021

Administrative Assistant

Angel Wings Care Home Ii

Antioch, California, United States

  • Contacted various companies on behalf of the facility including sending required and requested information
  • Maintained records of company information and employee information for at least 3 years; digitized information for documentation
  • Crafted custom business letters for administrator to send to customers regarding policy changes, rate of increase, and any important information
  • Created/edited custom templates for forms and step-by-step guides for new employees and record keeping using Microsoft Word and Excel including medication, resident info, and facility info
  • Diagnosed, troubleshooted, and configured onsite machines and IT equipment including: televisions, computers, network devices, printers, and phones
  • Onsite assistance with various tasks, including: medication administration twice a day, maintaining cleanliness in facility
Jun 2016 - Jan 2021

Sales Associate (Garden)

Brentwood, California, United States

  • Assisted customers with answering their inquiries, suggesting and informing them about products, and redirecting to appropriate places in different parts of the store.
  • Connected customers to affiliated contractors on site and online, at least one a week.
  • Physically stocked products on shelves, and updated inventory online.
May 2018 - Jan 2019

Assistant Manager

  • Accounted for monetary transactions, including: counting all money earned from the entirety of one shift; maintained enough change in all cashiers throughout the entire day; deposited the previous day’s earnings into.
  • Provided customer service in answering inquires and requests, including: operating cashiers during and off peak hours; provided stellar customer service that often resulted in at least four positive comments a week.
  • Maintained cleanliness of facility by conducting regular checks and cleansing and sanitation.
  • Managed individuals, including: ensuring that employees receive breaks on time, and answered to conflicts and disputes.
Jun 2017 - Mar 2018
Team & coworkers

Colleagues at Moveworks

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2 education records

Katrina Samia education

Informational Technology

Activities and Societies: ・Student Ambassadors: Representing Year Up and spreading awareness about the program in the community to help.

Associate'S Degree, Computer Science

STEM Classes: Discrete Mathematics | Systems and Admin | Computer Organization and Architecture | Java | C++ (introductory) | Python.

FAQ

Frequently asked questions about Katrina Samia

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What company does Katrina Samia work for?

Katrina Samia works for Moveworks.

What is Katrina Samia's role at Moveworks?

Katrina Samia is listed as Teaching bots to be faster, smarter, more helpful using NLU and probabilistic reasoning!! at Moveworks.

Where is Katrina Samia based?

Katrina Samia is based in San Francisco Bay Area, United States, United States while working with Moveworks.

What companies has Katrina Samia worked for?

Katrina Samia has worked for Moveworks, Chan Zuckerberg Initiative, Angel Wings Care Home Ii, The Home Depot, and Burger King.

Who are Katrina Samia's colleagues at Moveworks?

Katrina Samia's colleagues at Moveworks include Shashank Ravikumar, Yang Xu Pmp®, Rahul Thakur, Marko Cordoba, and Sunkara Sudheer.

How can I contact Katrina Samia?

You can use AeroLeads to view verified contact signals for Katrina Samia at Moveworks, including work email, phone, and LinkedIn data when available.

What schools did Katrina Samia attend?

Katrina Samia holds Informational Technology from Year Up.

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